Usually book thru travel agents but Sarah
Was so helpful and knowledgeable it couldn’t have been easier. We will always book direct with Sandals from now on
Charlie
Sandals Resorts
1 year ago
Hi Fred,
Thank you for sharing your lovely feedback. We are delighted to hear your booking process with us was so helpful and knowledgeable. We look forward to welcoming you soon!
Many thanks,
Sandals Resorts
Mostly excellent but on a couple of occasions we had to wait for some time to be seated / served ( I believe you were short staffed )
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Ian,
Thank you for sharing your lovely feedback. We're pleased to hear you found the resort beautiful and our staff polite and caring. We appreciate your comments regarding some aspects of the service and will be sure to share this with the resort team. It was a pleasure having you, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Date of purchase: 14/01/2025
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Trusted Customer
Feefo Verified
1 year ago
Excellent.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Anthony,
Thank you for sharing your feedback. We're thrilled to hear you enjoyed your stay and found the service excellent. It was a pleasure having you, and we hope to welcome you back soon!
Many thanks,
Sandals Resorts
I had such a lovely stay at this hotel, thanks to the exceptional service from the entire team. Nothing was ever too much to ask — every request was met with a smile and genuine care. I felt truly...
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Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Merle,
Thank you for sharing your lovely feedback. We are delighted to hear you had such a memorable and relaxing stay and that our staff went above and beyond to make your holiday so special. It was an absolute pleasure having you with us, and we hope to see you again soon.
Many thanks,
Sandals Resorts
Service in restaurants good. Re stocking of fridge in room very poor
Product reviews
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Charlie
Sandals Resorts
1 year ago
Hi,
Thank you for your feedback. We're glad to hear you enjoyed the friendly staff and well-kept resort. We appreciate your concerns and will make sure to share all of your comments with the relevant team members. It was a pleasure having you stay with us, and we hope to welcome you back.
Many thanks,
Sandals Resorts
Date of purchase: 29/06/2025
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Mr Lloyd Watson
Feefo Verified
Chelmsford
1 year ago
What Mr Lloyd Watson said about Sandals Resorts:
I tried to book online which was unsuccessful then a member of your staff reached out and sorted it out for me
Charlie
Sandals Resorts
1 year ago
Hi Lloyd,
Thank you for sharing your feedback. We're sorry to hear you had trouble booking on our website; however, we're glad a member of our team was able to assist you. We look forward to welcoming you!
Many thanks,
Sandals Resorts
The staff did everything they could to resolve any minor issues as quickly as possible more than happy with the service provided.
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Philip,
Thank you for sharing your feedback! We're glad to hear you enjoyed the food, service, and relaxing atmosphere at resort. It was an absolute pleasure having you stay with us, and we hope to welcome you back soon.
Many thanks,
Sandals Resorts
Poor room maintenance, poor room servicing, sloppy service from desk staff.
Water leaks in room so had to move rooms
Product reviews
Charlie
Sandals Resorts
1 year ago
Hi Alan,
Thank you for sharing your feedback. We are truly sorry to hear you're unhappy with your overall Sandals experience. We will make sure to share your concerns with the relevant team members to ensure they are aware of your comments. If you haven’t done so already, we would recommend sending an email to our customer service team at customerservice@sandals.co.uk so they can look into this for you.
Many thanks,
Sandals Resorts
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sandals, all-inclusive means you can go all in on the best the Caribbean has to offer. That's why we brought all-inclusive holidays to the region over 40 years ago: to share the simple delights of the island with everyone. From fresh food and drinks sourced right here in the islands, to spacious accommodations that blend into the landscapes, it's all included.