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Sandals Resorts Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 11,123 reviews

Mrs Elizabeth Ferdenzi

Feefo Verified

GBR

5 months ago

What Mrs Elizabeth Ferdenzi said about Sandals Resorts:

Although we have stayed in a sandals resort before this is the first time we booked directly . Molly the customer service agent was superb . Really honest, friendly , knowledgeable and efficient . I...

Charlie

Sandals Resorts

5 months ago

Hi Elizabeth, Thank you for your lovely feedback. We’re delighted to hear that your first experience booking directly was such a positive one and that Molly provided a superb, friendly, and knowledgeable experience. We can't wait to welcome you! Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 19/02/2026

Trusted Customer

Feefo Verified

5 months ago

SIMONE WAS MOST HELPFUL. ALL VRY STRAIGHTFORWARD

Date of purchase: 13/02/2026

Mrs Llinos Morris

Feefo Verified

GBR

5 months ago

What Mrs Llinos Morris said about Sandals Resorts:

Sarah Woodward was amazing from the minute she answered the phone. Super friendly and helpful. Sorted many things out for me. Couldn't have made the experience any better. Have always booked a...

Date of purchase: 18/02/2026

Mr Ian Hardy

Feefo Verified

GBR

5 months ago

What Mr Ian Hardy said about Sandals Resorts:

Booking online was impossible as the website does not accept the details of the 2nd guest. Very poor. Had to call Sandals to complete the booking, which went smoothly. The poor service via the...

Date of purchase: 15/02/2026

Trusted Customer

Feefo Verified

5 months ago

Fantastic experience over the phone with Rosemary, really excellent customer service!

Date of purchase: 17/02/2026

Trusted Customer

Feefo Verified

5 months ago

Tried to book holiday on your Internet page, but it wouldn't accept our payment due to there being an error on the page. We called up and booked speaking to a person, which was fine but only 4 stars...

Date of purchase: 17/02/2026

Trusted Customer

Feefo Verified

5 months ago

Charlie

Sandals Resorts

5 months ago

Hi, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 13/02/2026

Mr Antony Dangar

Feefo Verified

5 months ago

Charlie

Sandals Resorts

5 months ago

Hi Anthony, Thank you for sharing your feedback! We are delighted to see you left us a 5-star rating for the service provided, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 13/02/2026

Trusted Customer

Feefo Verified

5 months ago

Would be improved if you could apply your sandals reward points as part of online booking. I had to email customer service agents separately to apply after booking. They were very efficient but...

Charlie

Sandals Resorts

5 months ago

Hi, Thank you for your feedback. We appreciate your suggestion regarding applying Sandals Rewards points during online booking and will share this with the team. We’re happy to hear you found everything else to be very effective, and we look forward to welcoming you. Many thanks, Unique Caribbean Holidays Ltd

Date of purchase: 01/02/2026

Trusted Customer

Feefo Verified

5 months ago