Prompt informative. Awaiting response to reurned item.
Malek
Salonwear Direct
1 year ago
Thank you for your feedback! Your returned item has been processed, and the refund has been issued. If you need any further assistance, feel free to reach out!
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Macy Scott
Feefo Verified
1 year ago
What Macy Scott said about Salonwear Direct:
Comfortable
Long wait with delivery but quick response time via customer service
Malek
Salonwear Direct
1 year ago
Thank you for your feedback! We appreciate your patience with the delivery and are glad our customer service was helpful. Your input helps us improve, so please reach out if you need anything further!
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LM
Lisa Myers
Feefo Verified
Billingham
1 year ago
What Lisa Myers said about Salonwear Direct:
Tunic
Prompt service … no issues
Malek
Salonwear Direct
1 year ago
Thank you for your kind words! We're glad to hear everything went smoothly with your order. If you ever need anything else, we're here to help!
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Amanda George
Feefo Verified
Honiton, Devon
1 year ago
What Amanda George said about Salonwear Direct:
Excellent service, I needed to update my address due to computer adding my previous address and me not realising straight away. I emailed and the team swifty changed everything including the billing...
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Malek
Salonwear Direct
1 year ago
Thank you for your kind words! We’re glad our team could assist you promptly with your address update. If you need anything else, feel free to reach out.
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Trusted Customer
Feefo Verified
1 year ago
Very happy with my purchase from salonwear
Excellent service received package when they said highly recommend.
Malek
Salonwear Direct
1 year ago
Thank you so much for your kind words!
We're delighted to hear that you're happy with your purchase and that you received excellent service. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out.
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Trusted Customer
Feefo Verified
1 year ago
Very foggy to send back as they don't switch for the correct size. They don't give full refunds and you have to pay to send faulty items back.
Malek
Salonwear Direct
1 year ago
Thank you for your feedback.
We're sorry to hear about your experience. We strive to make our return process as smooth as possible, and we apologize if it wasn't clear. For faulty items, we cover the return shipping costs, and full refunds are issued where applicable. We have now refunded the entire order.
Please reach out to our customer service team if you have any further concerns. Your satisfaction is important to us, and we want to make things right!
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Natalia Konieczny
Feefo Verified
1 year ago
What Natalia Konieczny said about Salonwear Direct:
Recommend
Very good
Malek
Salonwear Direct
1 year ago
Thank you for the recommendation! We’re delighted to hear you’re pleased with your experience!
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Trusted Customer
Feefo Verified
1 year ago
Fast delivery also emailed about my order and they were quick to reply!
Customer Services
Salonwear Direct
1 year ago
Hi
Thanks for the feedback - glad to see you are happy with the tunic.
The Customer Services Team
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Trusted Customer
Feefo Verified
1 year ago
Have to pay for delivery and if I was to return charge for that too
Customer Services
Salonwear Direct
1 year ago
Hi
Thanks for the feedback - sorry you were not happy about the return charge.
The Customer Services Team
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Trusted Customer
Feefo Verified
1 year ago
Quick delivery but I returned them 12 days ago and still no refund, not seeming to get much help for that either
Customer Services
Salonwear Direct
1 year ago
Hi
Sorry to hear you have not yet received the refund. I have checked on our system and the items haven't been received back yet.
if you have a proof of postage, it may be worth contacting Royal Mail.
Many thanks
The Customer Services Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
