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Safestore Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/safestore-ltd | Feefo

Displaying all 28,187 reviews

Trusted Customer

11 years ago

Date of purchase: 25/05/2014

I was unsure of dates of use of space but it was all made so easy…

I was unsure of dates of use of space but it was all made so easy by Dorian, George and Chris at Eastbourne.

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Trusted Customer

11 years ago

Date of purchase: 25/05/2014

The main security gates and the security door leading to the units were open at…

The main security gates and the security door leading to the units were open at all times (24/7) and anyone could simply walk in and be able access the units. I hope this is fixed soon.

Safestore Ltd

11 years ago

Good Afternoon Mr Birley. I am sorry to hear that on the day you visited there seemed to to be in issue with part of the building. I have Spoken to the store manager and he has assured me that the building is secure and the security gate and security door are fully operational and working as normal. Rest assured we take security very seriously and your feedback is very welcomed. Kind Regards Stuart Lovett Customer Support Supervisor 0800 444 800

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Trusted Customer

11 years ago

Date of purchase: 24/05/2014

Staff Very helpful and polite . Access to storage space good.

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Trusted Customer

11 years ago

Date of purchase: 25/05/2014

Fees and T&C's were explained clearly. Facility is clean, orderly and well-maintained. Staff are friendly…

Fees and T&C's were explained clearly. Facility is clean, orderly and well-maintained. Staff are friendly and professional. Couldn't be more satisfied.

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Trusted Customer

11 years ago

Date of purchase: 24/05/2014

The customer interface at Reception point was really excellent, pleasant, informative, helpful and courteous, and…

The customer interface at Reception point was really excellent, pleasant, informative, helpful and courteous, and seemed to augur well for the future. A pity my good feelings towards Safestore were...

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Safestore Ltd

11 years ago

Thank you for taking the time to feedback, it is appreciated. I am really pleased to hear on the level of service our Glasgow team provided, and I will be sure to pass your comments onto them. I do apologise for the inconveniance caused by the lack of planning on our part in removing the lock to allow you out of hours access. This is something I know the team are hugely disappointed with it - again apologies. Thank you Paul Nicholas Regional Manager Safestore

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Trusted Customer

11 years ago

Date of purchase: 23/05/2014

Staff very helpfull, but prices a bit steep for the size of room.

Safestore Ltd

11 years ago

We do appreciate you taking the time to feedback. I am pleased to hear that Jo and her team delivered a helpful level of service to you, and I will be sure to pass your comments onto them. With reference to our pricing, we do always appreciate the opportunity to discuss and review our charges, so please do pop into reception on your next visit so Jo can look into what options are available to you. Thank you Paul Nicholas Regional Manager Safestore

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Trusted Customer

11 years ago

Date of purchase: 23/05/2014

Very polite service.

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Trusted Customer

11 years ago

Date of purchase: 24/05/2014

good customer service, easy acess to storage locker.

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Trusted Customer

11 years ago

Date of purchase: 24/05/2014

Very helpful on moving on day

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Trusted Customer

11 years ago

Date of purchase: 24/05/2014

staff were very friendly and helpful

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About Safestore Ltd

Safestore is the UK’s No.1 for choice and Europe’s second largest provider of self storage solutions. Our principal operations are located in the UK, where we have over 130 stores plus two Business Centres with a further 30 stores in Paris, 15 in Spain, 14 in the Netherlands and 6 in Belgium, with a further 7 stores in Germany under a joint venture agreement with Carlyle, and another 12 stores in Italy with the acquisition of EasyBox with Nuveen following a joint venture agreement.

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0208 732 1500

Britannic House, Stirling Way, Borehamwood, Hertfordshire, WD6 2BT, United Kingdom