I have an incomplete order - the scented pencils haven’t arrived. Please can you help me? All the items I ordered are presents so I won’t be trying any of them. Your feedback form doesn’t cater for...
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Donatella Marzola
Royal Academy of Arts
3 months ago
Dear Customer
Thank you for your feedback.
We will reply with a separate email.
Kind regards
The RA Online Shop Team
Product reviews
Donatella Marzola
Royal Academy of Arts
3 months ago
Dear Customer
Thank you for your feedback.
We will reply with a separate email.
Kind regards
The RA Online Shop Team
Date of purchase: 11/04/2026
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Joy Unterlander
Feefo Verified
CAN
3 months ago
What Joy Unterlander said about Royal Academy of Arts:
I made a mistake in the address for my parcel, so that it was returned to the Royal Academy. The staff were extremely helpful and sorted that out quickly.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Shopping with us directly supports the Royal Academy. This allows us to continue our internationally-acclaimed exhibition programme, run the RA Schools and be an independent charity with no public funding. Many of our products feature the work of Royal Academicians, are exclusive to the Royal Academy and champion emerging designers.