How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Rooks Matthews Sayer Home Conveyancing Reviews

https://www.rookmatthewssayer.co.uk/conveyancing-services/

EXCELLENT

Service

4.5

ratings over the past year

Displaying all 197 reviews

Ms Sheila Drew

Feefo Verified

SEATON SLUICE

1 year ago

What Ms Sheila Drew said about Rooks Matthews Sayer Home Conveyancing:

AVOID LIKE THE PLAGUE

Truly abysmal. Did not communicate well, ignored solicitors from the property I was buying. Would NEVER, EVER use them again

Kirsty

Rooks Matthews Sayer Home Conveyancing

1 year ago

Thank you for taking the time to leave your feedback, we take customer service very seriously and if you wish to discuss this matter further please do not hesitate in reaching out to your conveyancing firm directly, they will be able to look into your specific case and respond accordingly, kind regards, Connells Group.

Ms Allison Hilton

Feefo Verified

1 year ago

Mr David scott

Feefo Verified

Bedlington

1 year ago

What Mr David scott said about Rooks Matthews Sayer Home Conveyancing:

All enquiries we made were promptly answered everyone was courteous and approachable and kept upto date with each step of the process very professional and helpful

Trusted Customer

Feefo Verified

1 year ago

The conveyancer was very helpful and efficient.

Trusted Customer

Feefo Verified

1 year ago

Continuously kept me informed with what was going on. Fought my corner when things had started to slow down between solicitors.

Trusted Customer

Feefo Verified

1 year ago

Good people!

We had clearly positive and productive communication all through the purchase/sale.

Trusted Customer

Feefo Verified

1 year ago

Poor communication

They eventually got the conveyance done but I felt overall there was a lack of communication, I had to call them many times to get an update on how things were progressing

Mrs Charlotte Bell

Feefo Verified

Wallsend

1 year ago

What Mrs Charlotte Bell said about Rooks Matthews Sayer Home Conveyancing:

Helpful and informative!

Great service, responsive and reliable!

Trusted Customer

Feefo Verified

1 year ago

Bad experience

The conveyor always miss the detail, provide incorrect information and no response from the inquiry. The pricing is not transparent as well

Kirsty

Rooks Matthews Sayer Home Conveyancing

1 year ago

Mr David Simpson

Feefo Verified

North Shields

1 year ago

What Mr David Simpson said about Rooks Matthews Sayer Home Conveyancing:

Shirley Hague Conveyancer

Shirley was great all the way through always got back to us with any issues we had and kept us up to date constantly

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo