Riviera Travel Reviews

Thank you for your feedback. We are pleased to hear that you found the holiday to be as described overall. However, we are sorry to read of your concerns regarding your room at Hotel Alixares in Granada and appreciate you taking the time to provide photographs in support of your comments. We can confirm that your correspondence has been received by our Guest Relations Department and has been logged for investigation. As the matter is currently under review, we will provide a full written response within 28 days of the date of your letter, in accordance with ABTA guidelines. Thank you for your patience while we complete our investigation. We will be in touch as soon as possible.

We're so pleased to hear that you had a great experience despite you finding the tour a little hectic.

Thank you for rating this tour 4/5. As we are always striving to enhance our guests' experiences, your comments have been shared with the appropriate team at head office for review.

We're delighted to hear that you thought this tour offered a great way to see the imperial cities and learn from local guides.

Thank you for your kind words about Paul, we'll be sure to share them with him.

We're delighted to hear that you thought this tour was extremely well organised, with a good balance between escorted and free time, and that your tour manager, Karolina, was friendly, kind and fun to travel with.

Thank you for your review. We are delighted to hear that you found your holiday excellent overall. However, we were sorry to read of your disappointment with the Eurostar experience, particularly the lengthy queues and waiting times at both St Pancras and Paris Gare du Nord. We appreciate how uncomfortable extended periods of standing can be and understand why this affected your overall travel experience. Thank you for taking the time to share your feedback.

Thank you for rating this tour 4/5. We're delighted to hear that you thought this trip was wonderful and that you saw some beautiful places. We're also pleased to hear that you would recommend this tour to others.

We're sorry to hear that you were able to travel by boar or train on the day of your visit to the Cinque Terre. So that we may investigate this matter for you, we kindly invite you to write into info@rivieratravel.co.uk with thanks.

We're delighted to hear that you had a lovely cruise and that you thought the locations visited were great.