The preparation for the trip and communication does need improvement but on the trip itself we could not have asked for more
Riviera Travel
Riviera Travel
1 day ago
Thank you for your review.
We are pleased to hear that you found your holiday to be an unforgettable experience and that the arrangements and service provided during the trip met your expectations.
We have noted your comments regarding the pre-departure preparation and communication. Whilst we are sorry that aspects of this did not fully meet your expectations, we appreciate you bringing this to our attention, as guest feedback helps us identify areas where improvements can be made.
We hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review!
We are delighted to hear that you had such an amazing experience on your Signature Tour. It's wonderful to know that Sharon provided first-class service and that you felt well looked after by our tour operators and drivers, leading to such a positive group dynamic. We are pleased that the Alaska cruise and the Rocky Mountaineer journey exceeded your expectations, offering stunning scenery and memorable wildlife encounters. It's fantastic that the added extras enhanced your experience, making it even more special. .
We genuinely hope to welcome you on another wonderful experience in the near future .
Service was ok, the guide was good and efficient (A smile would have been good!)
Riviera Travel
Riviera Travel
1 day ago
Thank you for your feedback.
We are pleased to hear that you found the service to be okay and that our guide was good and efficient. We appreciate you taking the time to share your experience with us.
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your feedback on your recent trip to Helsinki, Tallinn, and Riga.
We are delighted to hear that you enjoyed your experience, covering three cities across three different countries. It's wonderful that your flights and transfers worked well, and we're pleased that you found our hotel selections to be satisfactory, with one being excellent, one good, and one reasonable. We appreciate you noting the value of the included B&B basis and group meals. It's great to know that the city tours provided good background information and that you had a reasonable amount of free time to explore. We are also very happy to hear that your guide was knowledgeable and efficient.
Excellent. This was our 4th river cruise with Riviera. Collectively they have been varied, interesting and enjoyable.
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review!
It is wonderful to hear that you have had such excellent experiences on your river cruises with us, and that this was your 4th! We very much appreciate your continued loyalty and are so pleased that you continue to find your journeys varied, interesting, and enjoyable.
We look forward to welcoming you onboard again in the near future .
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review!
We are so pleased to hear that you found the Burgundy, the River Rhone & Provence Cruise to be a relaxing and varied experience. It’s wonderful to know you enjoyed your time with us.
Thank you for sharing your wonderful feedback about your recent holiday experience with Riviera Travel.
We are so pleased to hear that you found the holiday to be excellent and that everything ran smoothly. It's also fantastic to know you enjoyed visiting beautiful countries and appreciated the company of your fellow travellers. We hope to welcome you on another Riviera holiday in the future.
Good. Annoyed that our flight time was changed after our booking, but we did receive £50 compensation per person but had to ask.
Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your feedback.
We are pleased to hear that your holiday delivered what you expected and that you had a good overall experience.
We appreciate your comments regarding the change to your flight time. Whilst airlines can occasionally make schedule amendments after bookings have been confirmed, we fully understand the frustration and inconvenience this can cause. We are pleased that compensation was provided; however, we are sorry to learn that you felt you needed to request this rather than it being communicated more clearly at the time.
Your feedback has been noted and will be shared with the relevant teams as we continually strive to improve our communication and service.
We hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your feedback on your recent tour.
We are delighted to hear that Rachel was such an excellent tour guide, and we appreciate you highlighting her friendliness, knowledge, and organisation. We also note your comments regarding the time spent at the Roskilde Viking experience and the cathedral and will certainly take this on board.
All the crew were friendly and helpful and nothing was too much trouble. The restaurant team were very efficient.
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review.
We are delighted to hear that you had such a positive experience with our crew and restaurant team. It's wonderful to know that their friendliness, helpfulness, and efficiency made your time with us so enjoyable. We appreciate you sharing your feedback.
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Riviera Travel
Riviera Travel
1 day ago
It's wonderful to hear that you had such a fantastic time on board the Douro Elegance. We're delighted you enjoyed the ship, the onboard team , the food and wine, the scenery, and the excursions. Thank you for sharing your positive feedback about your experience.
All good. But all the villages on lake como were simply restaurants and all looked alike and were packed. Seen one seen all!
Riviera Travel
Riviera Travel
1 day ago
Thank you for your feedback. We are pleased to hear that you enjoyed the Alpine scenery and that your overall holiday was a positive experience.
The towns and villages around Lake Como are renowned for their picturesque waterfront settings, cafés and restaurants, which are a key part of the region's appeal. As your holiday took place during the summer holiday period, one of the busiest times of the year, the destinations were naturally experiencing high visitor numbers. We appreciate that the style of sightseeing offered may not have provided the variety you were looking for, particularly when compared with the dramatic Alpine landscapes, which you clearly found more memorable.
We are delighted that, overall, you enjoyed your trip and hope to welcome you on another Riviera Travel holiday in the future.
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the hotel's location, your room view, the daily housekeeping, the Alpine excursion, Lake Maggiore and the transfer arrangements, and that you found your tour guide helpful throughout.
We note your comments regarding the dining experience, air conditioning, and some aspects of the excursions. Whilst tastes and expectations naturally differ, we appreciate your observations and will ensure they are shared with the relevant teams for review.
Lake Como is an extremely popular destination, particularly during the summer holiday period, and visitor numbers are naturally higher at this time of year. We are, however, delighted that the Alpine scenery proved to be a highlight of your holiday.
Thank you again for your comments, and we are pleased that, overall, you enjoyed your tour. We hope to welcome you on another Riviera Travel holiday in the future.
Good & helpful customer services, information & itinerary guide.
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review!
We are delighted to hear that you found our customer service, information, and itinerary guide to be good and helpful. We strive to provide a seamless and informative experience for all our travellers.
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Riviera Travel
Riviera Travel
1 day ago
Thank you for taking the time to share your feedback on the Burgundy, the River Rhone & Provence Cruise aboard the MS Lord Byron.
We are pleased to hear that you found the ship to be good, and that the food and drinks were excellent. It's also wonderful to know that our representatives were friendly and helpful, and that you enjoyed the company of your fellow passengers, contributing to a memorable and enjoyable trip.
We hope to welcome you again in the near future.
Good iteinary
Well organised trips
Great hotels arranged
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* review '
We are delighted to hear that you had a positive experience with your itinerary, organisation, and hotel arrangements. We appreciate you taking the time to share your feedback.
Product reviews
Riviera Travel
Riviera Travel
1 day ago
Thank you for your 5* feedback .
It's wonderful to read about your 8-day holiday in Norway. We're so pleased you found your time in Oslo very interesting and that the railway hotel in Voss was a lovely place to stay, with its beautiful lakeside views and spacious rooms. It's great to hear you enjoyed the visits to the waterfalls and found Bergen to be a lovely area with lots to offer. We appreciate you mentioning the ample free time you had during your trip.
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