How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Richmonds Reviews | Customer Service Reviews for https://www.feefo.com/reviews/richmonds-coaches | Feefo

Displaying all 8,091 reviews

Dr Seeley

6 years ago

Date of purchase: 15/09/2018

What Dr Seeley said about Richmonds:

Everything!

Lyndsay

Richmonds

5 years ago

Thank you!

Trusted Customer

6 years ago

Date of purchase: 02/08/2018

Great Isle of Man holiday

Driver Clive very helpful and hotel very good

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. We are glad to hear you had a great time on the Isle of Man. We will pass on your compliments to the driver and wider team.

Product reviews

Trusted Customer

6 years ago

Date of purchase: 05/09/2018

I often go to trips with Richmond Coaches and I am never disappointed. The coaches are very confortable (the only problem is the seat belts). All the drivers are very friendly and always helpful....

Read all

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear that you often travel with us and are never disappointed. We will pass on your compliments to the drivers and wider team. We will also pass on your specific compliments to Peter. We look forward to you travelling again with us in the future.

Product reviews

Mrs Walter

Bishop's Stortford

6 years ago

Date of purchase: 13/09/2018

What Mrs Walter said about Richmonds:

We always use Richmond's. The drivers are friendly and considerate.

A very successful theatre trip as usual.Having organised the trip for a group of ladies from our WI, I think everyone had an enjoyable day. Only one hiccup, and that was for one of my ladies who has...

Read all

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear that your group all had an enjoyable trip to the theatre. We are sorry to hear one of your party struggled with the walk to the theatre. The Palladium theatre is located in a road with coach restrictions so unfortunately we are unable to get any closer. However, with most of the other theatres we can get closer and in some instances directly outside. We do hope this will not stop her from travelling with your group or with us again. If you would like more information, we are more than happy to talk through each theatre venue, location and drop off points, so as to help with any future trips.

Product reviews

Mrs Anderson

6 years ago

Date of purchase: 16/08/2018

What Mrs Anderson said about Richmonds:

Great service one of many trips this year. Would go back again with out rain

Lyndsay

Richmonds

5 years ago

Thank you for your lovely feedback. We are sorry to hear you had rain, but hope it didn't spoil your day. We do try to organise every detail, but sometimes the weather just ignores our request! We look forward to you travelling again with us in the future.

Trusted Customer

6 years ago

Date of purchase: 19/09/2018

Excellent trip - stress free.

Easy to book. Website gave clear details.

Lyndsay

Richmonds

5 years ago

Thank you for your feedback. It is great to hear you had an excellent trip and found it stress free. Thank you for your compliments regarding booking.

Product reviews

Trusted Customer

6 years ago

Date of purchase: 26/08/2018

Efficient, Friendly, Helpful

Reliable. Have booked several day & theatre trips with Richmonds. I'm SURE I'll book again.

Lyndsay

Richmonds

5 years ago

Thank you for your lovely feedback. We will pass on your compliments to the team and we look forward to having you travel again with us in the future.

Product reviews

Mrs King

6 years ago

Date of purchase: 16/09/2018

What Mrs King said about Richmonds:

Excellent Service

The booking procedures were fine as booked by telephone with helpful staff. I would certainly recommend recommend Richmonds to friends and look forward to a future holiday.

Product reviews

Mrs White

Harlow

6 years ago

Date of purchase: 15/09/2018

What Mrs White said about Richmonds:

Best Company for Service

I cannot praise Richmonds Coaches enough. The website is very easy to get around. The drivers are to be commended courteous helpful and knowledgable, also very safe and careful. Always on time and...

Read all

Lyndsay

Richmonds

5 years ago

Thank you so much for such lovely feedback. We are truly grateful to hear that you cannot praise Richmonds enough. We will share your compliments with the whole team. We look forward to having you travel again with us in the future.

Product reviews

Mrs Bradford

Cambridge

6 years ago

Date of purchase: 02/08/2018

What Mrs Bradford said about Richmonds:

Very easy

Superb service as always

Lyndsay

Richmonds

5 years ago

Thank you for the lovely feedback. We really appreciate it and will share you compliments with the team.

Not received a review invite?

About Richmonds

At Richmond’s we lead our sector with our diverse, modern fleet and qualified, dedicated team of people. Combining traditional courtesy with technology and expertise, we strive to be the coach travel company of choice for business and leisure customers in Cambridgeshire, Hertfordshire, Bedfordshire and Essex by ensuring we provide comfortable, enjoyable and seamless experiences every time.

Read all

01763848226

Richmond's Coaches, High St, Barley, Hertfordshire, SG8 8JA, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Richmonds Reviews

Isle of ManMore reviews of this product (24)View product websiteGood itinerary good driver coach comfortable and clean

Wisley Gardens & RHS Flower ShowMore reviews of this product (146)View product websiteVery good trip to Wisley Gardens. Coach confortable, the driver (sorry I forgot his name but a young driver) was very good, polite and very funny, we all had a laugh with him, but he kept very...Read all

The King and I, London Palladium -More reviews of this product (43)View product websiteThe show was excellent, with very good seats as usual. Perhaps we could have left a little earlier. Lunch was booked and we were 30 minutes late arriving. Fortunately our table was kept for us, but...Read all

Tina - The Tina Turner Musical EveningMore reviews of this product (43)View product websiteExcellent show.Coach direct to the theatre made travel easy for my mother-in-law who is 89.

PortsmouthMore reviews of this product (146)View product websitePleasant, Driver. Knowledgeable of route and destination. (I mention this because I have been on other trips/companies where inspite of having a Satnav they didn't know the route and had to rely on...Read all

Sidmouth & South DevonMore reviews of this product (24)View product websiteOur driver was excellent especially on the return journey coping with severe traffic delays apparently as we discovered later it was due to an accident plus work traffic. The lunch stops in Lynhurst...Read all

SheringhamMore reviews of this product (146)View product websiteWhat a fun day, the weather was exceptionally warm. It was 40’s weekend. Peter our driver was so professional and made sure we made the most of the event. Sheringham was heaving and full of happy...Read all

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?