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Renovation Plan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/renovation-plan | Feefo

Displaying all 192 reviews

Mary

Feefo Verified

GBR

6 months ago

What Mary said about Renovation Plan:

Excellent service

Very good, staff helpful

Brooke C

Renovation Plan

6 months ago

Thank you so much for your wonderful feedback! We’re delighted to hear you had an excellent experience and found our team helpful. Providing great service is always our priority, and we appreciate you taking the time to leave a review. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you again soon.

Martin

Feefo Verified

GBR

7 months ago

What Martin said about Renovation Plan:

Self build insurance cover

Excellent customer service Help desk knew how to interpret my requirements and suggest the correct cover Thanks

Brooke C

Renovation Plan

7 months ago

Thank you for your kind words and for taking the time to leave a 5-star review! We’re so pleased to hear that our team were able to understand your needs and guide you to the right self-build insurance cover. Delivering excellent customer service is something we take pride in, and it’s great to know we hit the mark. Thanks again — we really appreciate your feedback!

Fraser Pearce

Feefo Verified

GBR

7 months ago

What Fraser Pearce said about Renovation Plan:

Very responsive.

Brooke C

Renovation Plan

7 months ago

Thank you for your positive feedback!

Trusted Customer

Feefo Verified

8 months ago

Maddy Trusler was really helpful and very efficient to deal with

Brooke C

Renovation Plan

8 months ago

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Maddy was helpful and efficient in assisting you. We'll be sure to pass your feedback on to Maddy as it’s always lovely to see great service recognised. If there’s anything else we can help with, please don’t hesitate to get in touch! Wishing you the best of luck with your project.

Trusted Customer

Feefo Verified

8 months ago

Cover for underpinning

The service we have received from Renovation Plan has been excellent. We are now back with them for a second tranche of insurance as we are having the rear of our house underpinned having previously...

Brooke C

Renovation Plan

8 months ago

Thank you so much for your fantastic review and recommendation! We’re really pleased to hear that you’ve had such a positive experience with Renovation Plan—especially during what can be a complex and stressful time particularly with underpinning works. It’s great to know our team was able to provide prompt, knowledgeable support and get your cover in place quickly on both occasions. We’ll be sure to pass your kind feedback on to everyone involved. If you need anything further, we’re always here to help!

David

Feefo Verified

West Kilbride

9 months ago

What David said about Renovation Plan:

Extremely helpful

Very helpful, courteous, clear about what we were covered for. Prompt responses to any emails I sent in

Brooke C

Renovation Plan

9 months ago

Thanks so much for the 5-star review! We're glad to hear that you found our team to be helpful, courteous, and clear when explaining your coverage. We truly appreciate your feedback and look forward to assisting you again in the future!

Trusted Customer

Feefo Verified

9 months ago

Perfect for my rare circumstances

It was the only policy that I could find providing cover for buildings & contents while we finish our self-build home project & before Building Regulations sign-off. However, I couldn’t set up the...

Brooke C

Renovation Plan

9 months ago

Thank you for your review. We're glad to hear that our policy was able to provide the specific coverage you needed for your self-build project, especially since finding a suitable policy in this situation can be difficult. We appreciate you bringing the issue of setting up the policy and having to chase our representative to our attention. This is not the level of service we aim to provide, and we apologise for any inconvenience this caused. We are looking into this to ensure our process is smoother and more efficient for future customers. We wish you all the best with your renovation project!

Howard Rogers

Feefo Verified

Hadlow, Kent

9 months ago

What Howard Rogers said about Renovation Plan:

Great service, straightforward application, helpful staff.

Despite the possible wide scope of cover to provide, the application process was quite straightforward. The staff that we spoke to were very helpful and nothing seemed too much trouble. Inevitably...

Brooke C

Renovation Plan

9 months ago

Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our service. We know that applying for insurance can sometimes feel complicated, so it's great to hear that you found the process straightforward. We're also glad that our team could be helpful and make extending your coverage easy, especially with the unexpected delay in your roof repair. We'll be sure to pass on your feedback to the team. We appreciate you taking the time to share your experience!

Ben

Feefo Verified

Caterham

10 months ago

What Ben said about Renovation Plan:

Great Customer Service and the best professional expertise in the business

Professional and knowledgeable broker who knew exactly what we wanted. The detailed online form is the best of the 15 forms I filled in when searching for insurance.

Brooke C

Renovation Plan

9 months ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with our team. It's especially rewarding to know that our handlers professional expertise and our detailed online form stood out to you. We've worked hard to make the process as seamless and effective as possible, and your feedback confirms we're on the right track. We truly appreciate you taking the time to share your experience with others. Wishing you the best of luck with your renovation project!

Jack

Feefo Verified

Donaghadee

10 months ago

What Jack said about Renovation Plan:

Insurance for an extension and full refurbishment of house.

Very easy to set up, assistance was easy when had to get an insurance extension. Very grateful of service.

Brooke C

Renovation Plan

10 months ago

Thank you for your fantastic review, we're pleased we made your insurance setup and extension easy. We really appreciate your kind words. We wish you the best of luck with the rest of your renovation project!

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