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ReduceMyExcess Reviews | Customer Service Reviews for https://www.feefo.com/reviews/reduce-my-excess | Feefo

6,878 out of 6,876 reviews

Trusted Customer

9 years ago

Date of purchase: 25/06/2015

Rang for clarification of some points and got helpful reply

Eversure Insurance

ReduceMyExcess

9 years ago

Thank you for your kind review of the customer service at ReduceMyExcess.co.uk. We're really pleased that we were able to help you with your queries. As always should you have any questions please do not hesitate to call us on 01483 347322. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

9 years ago

Date of purchase: 20/06/2015

Very basic website, presentation etc didn't feel like a "big" company. But seemed ok.

Eversure Insurance

ReduceMyExcess

9 years ago

Thank you for your review of our car hire excess insurance. We have deliberately kept the site simple in order not to overload the customer with unnecessary information. Our FAQs and Policy Wording answers most customers’ queries, but we may always be called on 01483 347322 during normal office hours or by emai and this will be answered no later than next business day. We are not what some people may describe as a “big” company and this is often to our benefit as we can offer a personal service. Our policy is underwritten by AmTrust Europe Limited, a company which many people will describe as “big”. We are owned and operated by MyFinance.com Ltd which also owns and operates a number of other websites including www.eversure.com and www.insuranceforgolfers.co.uk. Please do not hesitate to contact us should you have any queries. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 13/06/2015

good price for what I was looking for

Eversure Insurance

ReduceMyExcess

10 years ago

A £75 saving - that’s fantastic! We’re aware that some car hire companies can charge £10 a day or more and we’re delighted that you were able to make this saving with us. Thank you for your great review. Should you have any queries then please do not hesitate to contact us. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 06/06/2015

Not yet received any documentation

Eversure Insurance

ReduceMyExcess

10 years ago

Thank you for your feedback. This is the first that we had heard of this and, further to the FAQ on our website, as our email contains attachments it is occasionally blocked by Internet Service Providers (‘ISPs’) or the email is sent to your ‘Junk’ or ‘Spam’ folder. Ordinarily we request that you email us to give us an opportunity to sort this for you. Sending us an email also serves another purpose as it may also add our address to your 'safe email list' and allow us to reply with the documents. I have this morning resent your documents and sent you an email to ensure that you receive the documents. I would be grateful if you would use the above email address should you have any more difficulties or call me on 01483 347347. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 27/05/2015

You can only tell how good insurance is when you need it, to claim, so…

You can only tell how good insurance is when you need it, to claim, so I really cant comment, You need to have survey after a claim not before.

Eversure Insurance

ReduceMyExcess

10 years ago

Thank you for your review of Eversure Car Hire Excess Insurance. We understand your comments. Many of our customers like to contact us prior to purchase by either phone or email and most of the reviews that we receive are based upon this interaction with us. Your request from feefo to provide a review is not time-limited and we have chosen not to use their facility to block multiple comments from the same customer. Thus, should you ever make a claim, we would be delighted if you return to feefo to update your review. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 06/04/2015

quick and easy to deal with

Eversure Insurance

ReduceMyExcess

10 years ago

Many thanks for your very kind Review for Eversure Car Hire Excess Reimbursement Insurance. We're thrilled with your comments. Our policy is one of the more comprehensive policies that are available and, as with our Camera and Cycle Insurance, we aim to be amongst the most competitive. Thank you for purchasing, please feel free to contact us at any time should you have any queries. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 07/04/2015

Took out policy on 8th April. I still have not received any confirmation that the…

Took out policy on 8th April. I still have not received any confirmation that the policy is in place though I can see that payment has been successfully made by me. Would appreciate some sort of...

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Eversure Insurance

ReduceMyExcess

10 years ago

Thank you for your feedback. As discussed, sometimes Internet Service Providers (ISPs) or internal spam controls do block our emails. We’re always here to help and our email address and telephone number are freely available at on our webpages This was the first that we had heard of the issue and we are glad that we were able to resolve the issue with your help and ensure that you have your documents. We hope that you have a great trip and please do not hesitate to contact us should you have any further queries. Many thanks Ian Ian Pollicott Eversure Insurance

Eversure Insurance

ReduceMyExcess

10 years ago

Thank you for your feedback. As discussed, sometimes Internet Service Providers (ISPs) or internal spam controls do block our emails. We’re always here to help and our email address and telephone number are freely available at http://www.reducemyexcess.co.uk/contact.aspx This was the first that we had heard of the issue and we are glad that we were able to resolve the issue with your help and ensure that you have your documents. We hope that you have a great trip and please do not hesitate to contact us should you have any further queries. Many thanks Ian Ian Pollicott Eversure Insurance

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Trusted Customer

10 years ago

Date of purchase: 10/03/2015

Easy website and a good response to a telephone query.

Eversure Insurance

ReduceMyExcess

10 years ago

Thank you for your kind Review. I am glad that we were able to satisfactorily respond to your initial telephone query and we were also able to accommodate a change on your policy today. We hope that you have a great trip. Many thanks Ian Pollicott Eversure Insurance

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About ReduceMyExcess

Car Hire Excess Insurance from www.ReduceMyExcess.co.uk. can cover car hire agreements that have been taken out anywhere in the World or just Europe. Car hire companies can charge up to £17 a day for their collision damage waiver or loss damage waiver – our cover is as little as £2.30 a day or £41.99 a year (multi-trip). This policy replaces the Car Hire company’s Excess Waiver and will reimburse excess amounts you become liable for during your rental up to the amounts stated in your policy schedule. CDW covewr is optional. Eversure Insurance® is a trading name of Eversure Limited, a company registered in England and Wales no. 6751893. Registered office address: Bury House, 1-3 Bury Street, Guildford, Surrey GU2 4AW. Tel: 01483 347333. Eversure Limited is authorised and regulated by the Financial Conduct Authority. Our register number is 501311. You can check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.

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01483 347333

Bury House, 1-3 Bury Street, Guildford, Surrey, GU2 4AW, United Kingdom