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Isle of Wight of Ferries

Displaying all 57,563 reviews

Trusted Customer

Feefo Verified

12 years ago

Staff always helpful & friendly - excellent service

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Lots of coaches and not enough seating in passenger lounges to accommodate them Elderly and disable…

Lots of coaches and not enough seating in passenger lounges to accommodate them Elderly and disable people including myself stood the whole hour crossing time. The gents toilet was filthy.

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for the feedback which has been forwarded to the Exec team on each ship. We do limit the number of coaches allowed on each sailing and staff should always help to find spare seats when asked. Incidentally, we do have plans to increase the number of seats and toilets in 2014.

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

We were travelling with a small dog - tiny laptop Yorkie - and were forced…

We were travelling with a small dog - tiny laptop Yorkie - and were forced to be confined to the "dog conservatories" which were cold, dark, damp, and with the terrifying proximity of larger dogs,...

Red Funnel Isle of Wight Ferries

12 years ago

We are very sorry to hear this - a change in our pet policy is being considered at the moment for the reasons you've described so please check the website towards the end of November for an update. In the meantime, thank you for travelling with us, we do appreciate it.

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Both crossings today were VERY crowded. (0900 from East Cowes and 1630 from Southampton). The…

Both crossings today were VERY crowded. (0900 from East Cowes and 1630 from Southampton). The winter timetable leaves far too big gaps between crossings, especially between the 0715 and 0900 in the...

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for the feedback, as you are probably aware we drydock and refit the ships during winter which means we have to reduce to a two ship timetable which is the reason for the 90 minute gap. We prefer the Eagle voice announcement too! Thanks again.

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Everything was as expected. No complaints ( other than the cost of course)

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

We have been regular travellers with Red Funnel for several years - having a holiday…

We have been regular travellers with Red Funnel for several years - having a holiday home on the island we travel many times throughout the year. The only two negative comments I have are firstly we...

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for your constructive feedback. A change in the pet policy is under consideration at the moment and your comments re: Travel Card discounts have been fed back to the product team. In the meantime, thank you for travelling with us.

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Food very poor, no decent vegetables, not a very balanced diet!

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Always good service both ends Would use more if cheaper for residents Vouchers good but…

Always good service both ends Would use more if cheaper for residents Vouchers good but why don't you give opportunity to register for local privilege card , I am sure that would please a lot of...

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Clean and efficient service,

Date of purchase: 16/11/2013

Trusted Customer

Feefo Verified

12 years ago

Treatment of regular commuters, esp foot passengers is very poor and inconsiderate of needs. Regular…

Treatment of regular commuters, esp foot passengers is very poor and inconsiderate of needs. Regular late docking and disembarking has major impact on customers.

Red Funnel Isle of Wight Ferries

12 years ago

Sorry for the inconvenience, we are in the process of installing a brand new foot passenger gangway at our Southampton terminal and this means non-vehicle customers have to board via the main linkspan until it has been commissioned.

Date of purchase: 16/11/2013