How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Isle of Wight of Ferries

Displaying all 57,854 reviews

Trusted Customer

Feefo Verified

12 years ago

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Absolute rip off for business users - Costs more for me and my little vauxhall…

Absolute rip off for business users - Costs more for me and my little vauxhall combo van than a ruddy great range rover with a number of passengers - How can this be? Surely the resource of a ferry...

Red Funnel Isle of Wight Ferries

12 years ago

Thanks for taking the time to leave a review. To keep things simple we do charge the same amount for private vehicles up to 5.5m in length. For customers who travel frequently there is the option of a Travel Card offering discounts of up to 20% or discounted rates for business users - these can be attached to a credit account. For more information please visit www.redfunnel.co.uk/business-solutions In the meantime, thank you for your feedback.

Trusted Customer

12 years ago

Response does not address the issue of the difference between public and business costs. The Red funnel website states that pricing is 'demand based' as is common in similar industries. This in no way explains the price differences. I am a sole trader so that makes my van private.

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

we had good crossings both ways ships were clean and tidy and staff were friendly

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Well organised and on time. Will use the service again.

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Made day trip to Isle of Wight to visit family. Excellent fare (with discount coupon)…

Made day trip to Isle of Wight to visit family. Excellent fare (with discount coupon) Check in procedure at both ports using ANR makes it very efficient. No faffing about going to ticket office. ...

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for taking the time to leave a review. Your comments on the seating have been noted - changes are planned for next year but in the meantime, thanks for travelling with us, it's appreciated.

Trusted Customer

12 years ago

Thank you for comments. Good news that you do have plans to improve seating. That will be great. We do like the alcove type seating in the non café seating end, so hopefully that wont change! Also it will be great when the 3rd ferry (cant remember which one off hand) has the garden shed on the upper deck turned into a proper lounge like the other 2 One thing I forgot to note is that I have noted that catering prices seem to have come down to a more reasonable level than before, although the Steam Coffee prices seem to be a tad on the high side.

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Happy with the service. Much better than the competition who I travelled with for three…

Happy with the service. Much better than the competition who I travelled with for three years before switching. Very friendly staff

Red Funnel Isle of Wight Ferries

12 years ago

Thank you for using Red Funnel, we do appreciate it.

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Sadly the coffee lets them down! Please change the supplier!

Red Funnel Isle of Wight Ferries

12 years ago

Thanks for the review, we'll pass your comments onto the F&B team.

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago

Web site easy to book. Like car recognition on arrival. Ferry rarely late. Reasonable choice…

Web site easy to book. Like car recognition on arrival. Ferry rarely late. Reasonable choice of food and drink. Summer prices can be expensive. I travel regularly every 2-3 weeks all year, to see...

Date of purchase: 27/11/2013

Trusted Customer

Feefo Verified

12 years ago