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Isle of Wight of Ferries

Displaying all 53,421 reviews

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Clean and efficient service,

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Treatment of regular commuters, esp foot passengers is very poor and inconsiderate of needs. Regular…

Treatment of regular commuters, esp foot passengers is very poor and inconsiderate of needs. Regular late docking and disembarking has major impact on customers.

Red Funnel Isle of Wight Ferries

11 years ago

Sorry for the inconvenience, we are in the process of installing a brand new foot passenger gangway at our Southampton terminal and this means non-vehicle customers have to board via the main linkspan until it has been commissioned.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Set off early from the north of England due to the bad weather but had…

Set off early from the north of England due to the bad weather but had a decent run down. Arrived early, just in time for the earlier crossing, asked if we could get this and was told yes, paid a...

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Red Funnel Isle of Wight Ferries

11 years ago

We are pleased you had a great time, many thanks for travelling with us, it is appreciated.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Nice staff let down by staff that didn't seem interested in helping.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

While the service is ok , I didn't like having to wait 1.5 hours between…

While the service is ok , I didn't like having to wait 1.5 hours between sailings to and from the island , it make it very difficult to enjoy a day trip if your having to travel any great distance to...

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Red Funnel Isle of Wight Ferries

11 years ago

Useful feedback, thank you.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Generally we enjoy Red Funnel ,but yesterday not getting a decent seat on both trips…

Generally we enjoy Red Funnel ,but yesterday not getting a decent seat on both trips 09.00 and 18.00 and having to feed a grumpy baby on a stool opposite the toilets was not acceptable ..

Red Funnel Isle of Wight Ferries

11 years ago

We do sympathise. If you find yourself in the same situation again please do ask the staff for help, they can usually locate empty seats somewhere. We are increasing the number of seats next year so that should help.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Perfect journey as usual.

Trusted Customer

11 years ago

Date of purchase: 16/11/2013

Still not sure why Islanders who travel on a Monday can get a day return…

Still not sure why Islanders who travel on a Monday can get a day return for £32.50 with discount but if they want to come back a few days later rather than same day to do business or see family and...

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Red Funnel Isle of Wight Ferries

11 years ago

Thanks for feedback. Pricing rules which are based on duration of stay are common practice in the travel industry and are based on the premise that customers who are away for a longer period are prepared to pay more that those who are only away for a day. In Red Funnel's case, if we flattened our vehicle fares then day return customers would be asked to pay more whilst 4+ night stays would be cheaper. Stena Line have done this on some of their routes where they carry very few day return customers.

Trusted Customer

11 years ago

Date of purchase: 15/11/2013

The coffee on board is pretty ordinary, I would buy more if the coffee was…

The coffee on board is pretty ordinary, I would buy more if the coffee was great quality.

Trusted Customer

11 years ago

Date of purchase: 15/11/2013

I live on the Island and I always use Red Funnel and to be honest 99%…

I live on the Island and I always use Red Funnel and to be honest 99% of the time it is fine. Does what it is meant to do. But yesterday was horrendous. They were still taking bookings for ferries...

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Red Funnel Isle of Wight Ferries

11 years ago

We are very sorry you didn't travel on your intended sailing. Please would you mind emailing customerservices@redfunnel.co.uk and we will investigate what happened and reply to you directly. Many thanks.

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About Red Funnel Isle of Wight Ferries

Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.

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02380 019192

12 Bugle Street, Southampton, Hampshire, SO14 2JY, United Kingdom