Ray Chapman Motors Reviews

Good Morning Mr B, Firstly I would like to apologise for the unacceptable delay on collecting your Volvo XC60 and for the poor communication. I know that David Kellet, Group Service Advisor, has finally managed to speak with you over the telephone and has apologised for letting you down. Your vehicle job card clearly stated that you were collecting the car at 3.30pm but unfortunately it was not ready hence why the Service Advisor asked if you were ok to wait with a coffee. We have discussed this in detail with the team at York. Our procedures should ensure that customers are updated during the course of the booking if there is a delay with the vehicle but on this occasion this did not happen. Similarly, we should always explain the reason for any delay. Please be assured that this has been reiterated with the team. Thank you for your business and once again please accept our sincere apologies. We hope to see you in the dealership again in the future. Kind regards Ray Chapman Motors, York