THE BEST SERVICE EVER, ON TIME YOU ARE TOLD WHAT IS GOING ON POLITE STAFF
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr B,
Thank you for completing our service questionnaire following the battery check on your Volvo XC70 at our Malton dealership. We are delighted with your comments which have been passed on to the team. We hope to see you in the Malton dealership again in the future and we thank you for your continued business.
We hope you have a wonderful Christmas and all the very best for the New Year.
Kind regards
Product reviews
Date of purchase: 23/09/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
All staff are helpful and knowledgeable and the atmosphere in the building is hospitable and friendly.
My issue is with the contract. It would be a huge help if we could review the mileage at some...
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs G,
Thank you for taking the time to complete our Service questionnaire following your annual service at Malton. We do have a fleet of courtesy vehicles but they do get booked up approximately two weeks in advance. We have discussed your comments with the team to try and avoid this situation for you in the future.
With regards to your comments on your personal contract we know that both Gareth Burns, your dedicated Sales Consultant and Mike Hall, Sales Manager, have spoken with you to discuss your comments further and we hope that this is now resolved to your satisfaction. We look forward to seeing you in the dealership again in the future but please do not hesitate to contact Gareth on 01653 693751 should you have any further queries.
We hope you and your family have a lovely Christmas and all the very best for the New Year.
Thank you for your continued loyalty to Ray Chapman Motors.
Product reviews
Date of purchase: 11/08/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Very friendly and helpful staff, from the receptionist to the person who picked up our vehicle.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mrs B
Thank you for your kind words which have been passed on to the team at Malton. We are delighted you are pleased following the service and MOT of your Volvo V60 and we look forward to seeing you in the dealership again in the future.
Very helpful staff. My car was ready to be collected at the time agreed.
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr W,
Your kind words have been passed on to the team at Malton. We are delighted you are pleased with your Volvo Service plan. As you say this is an easy way of budgeting for your vehicle servicing costs. We look forward to seeing you in the Malton dealership again in the future.
Kind regards
Date of purchase: 01/09/2016
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Trusted Customer
York
9 years ago
What Trusted Customer said about Ray Chapman Motors:
We are delighted you were pleased following the Service and MOT of your Volvo V70 and you comments have been passed on to the team at York. We look forward to seeing you in the dealership again in the future.
Kind regards
Product reviews
Date of purchase: 10/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
First class service as usual. You price matched the web price of the two tyres that you fitted.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr P,
Thank you for taking the time to complete our Service questionnaire following the fitting of new tyres on your Volvo V&0. We are pleased everything was satisfactory. We look forward to seeing you at Malton in March when your vehicle is due for it's annual service. We will be in touch nearer the time to organise a mutually convenient appointment. Thank you for using Ray Chapman Motors Tyre Fitting Service.
Personal service v good. Excellent test drive, new car ready to my convenience, good induction to new vehicle ....
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs D,
Thank you for your kind words which have been passed on to the team at Malton. We are delighted you are pleased with your Volvo XC60. As you are aware Derrick Whitworth has now retired and has been replaced by a new Sales Consultant, Gareth Burns. Please do not hesitate to contact Gareth on 01653 693751 if you have any queries with your vehicle. Thank you for purchasing your new vehicle from Ray Chapman Motors.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.