Thank you for purchasing your Volvo V60 Cross Country from Ray Chapman Motors York. Your comments have been passed on to your dedicated Sales Consultant, Mark Johnson. We hope you are enjoying your new Volvo and we look forward to seeing you in January for your complementary Quality Assurance Inspection. We will contact you shortly to organise a mutually convenient time. In the meantime, please give Mark a call on 01904 789789 if you have any queries or concerns.
Merry Christmas and Happy New Year.
Kind regards
Date of purchase: 28/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Satisfactory, they did what was required what else does one say ?
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Thank you Mrs H for taking the time to complete our Service questionnaire following the repair to your mirror. We hope the replacement mirror is working fine. Thank you for continuing to use Ray Chapman Motors Malton. We hope you have a lovely Christmas and all the very best for the New Year.
The car was described as immaculate but was not upon colection. Additonal work was required and although arranged very well, the actal work is still not completed 4 months later.
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr H,
We were disappointed to read your comments which have been passed on to the team at York. We understand there was a problem at our end initially regarding the parts and that your dedicated Sales Consultant, Mark Johnson, organised for your local dealer in the North East to carry out the work. We know that Mark did try to speak to you and has sent another email today. We do apologise for this confusion as this is not how we normally operate. Mark will continue to try and contact you in order to resolve this issue to your satisfaction.
Kind regards
Date of purchase: 25/06/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Service was excellent and non-pushy, which meant we felt well supported but not pressurised. Managed to find a super car which met our requirements without going beyond our budget for a second car....
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs R
Thank you for completing our Sales questionnaire following the purchase of your Volvo V40. We are delighted you are pleased with the service we provided and with your new vehicle. Your kind words have been passed on to your dedicated Sales Consultant, James Sutcliffe and the team at Malton. We look forward to seeing you in the dealership again in the future. In the meantime, we hope you have a lovely Christmas and all the very best for the New Year. Thank you for continuing to use Ray Chapman Motors.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.