Am now in my 18th year of dealing with Chapmans. Speaks for itself.
Highly satisfied (and not only because in year 20 one qualifies for inclusion in the annual staff outing to Cleethorpes)
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mr K,
Thank you for taking the time to complete our questionnaire and for your continued loyalty to Ray Chapman Motors and Volvo. We really appreciate you continuing to purchase your vehicles from us. We are delighted with your comments and they have been passed on to James Sutcliffe, your dedicated Sales Consultant and the team at Malton. We are already planning our staff outing to Cleethorpes and we will ensure James adds you to the invite list. We do hope you like Fish and Chips! Thank you again and we look forward to seeing you at Malton in the future.
Best wishes
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
James does have this effect on people!
Date of purchase: 28/12/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Service was excellent for replacing parts of a damaged wing mirror
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Thank you Mrs C for responding to our questionnaire. We hope your wing mirror is working satisfactorily. If you need any further assistance please do not hesitate to call us on 01653 693751.
Kind regards
Product reviews
Date of purchase: 08/02/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
We hope you are enjoying your new Volvo XC60 and we look forward to seeing you in the Malton dealership again in the future. If you have any queries at all please contact Dan Hall, your dedicated Sales Consultant, on 01653 693751.
Thank you again for purchasing your new Volvo from Ray Chapman Motors.
Kind regards
Date of purchase: 27/02/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Open, honest and efficient from the arranged call through to collecting my vehicle when the work had been completed. In addition all staff I encountered were friendly, helpful and welcoming.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Mr G
Thank you for taking to complete the Service questionnaire and for your kind words which have been passed on to the aftersales team at York. We hope you are still enjoying your Volvo XC60 and we look forward to seeing you at York again in the future. In the meantime, we thought you may like to see a short video on the new XC60 which has just been launched. https://youtu.be/_5T_vkfSxRA?list=PLIqyLU4s8oiNtmUP4QV1XT-qgtyD_8xEE
Kind regards
Product reviews
Date of purchase: 03/02/2017
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Trusted Customer
Hunmanby
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Great communication, well handled from start to finish and fit me in a short notice. Thanks
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good morning Mr W
We are delighted you were pleased with the first annual service of your Volvo V40 and our complementary wash and hoover. We hope you are still enjoying your new vehicle. We look forward to seeing you in the York dealership again in the future but in the meantime please do not hesitate to contact your dedicated Sales Consultant, Barrie Davis on 01904 789789 should you have any queries or concerns.
Kind regards
Product reviews
Date of purchase: 17/02/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Service receptionist was very friendly and welcoming. However, the engine management problem required a return visit, and we were told Chapmans would be in touch in a few days when the parts arrived....
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Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mr R
We were very concerned to read your comments and they have been discussed with the Aftersales team at Malton. We know that our Workshop team leader, Dan Watson has spoken with you and that you are booked in on Wednesday 29th March. We will liaise further with you at that visit. Again please accept our apologies for these issues.
Kind regards
Date of purchase: 27/02/2017
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.