Ray Chapman Motors Reviews

Good Morning Miss Lofthouse, Thank you for taking the time to complete the feedback questionnaire and we welcome your comments which have been discussed with Duncan Macrae and the rest of the team. We always try and keep our customers updated on timescales and the progress of their vehicle from the point of order. Unfortunately, your cherished transfer was out of our control and we are totalling dependent on the DVLA. Normally, it takes approximately ten working days to progress but can take longer. Duncan didn't feel like he had anything to tell you until the cherished came back but we have discussed this and he fully accepts that he should have given you an update. Duncan is under the impression that you were going to collect your key, which is on site, when you next visited your Auntie in York. Duncan will call you today to confirm that it is ready and waiting for you and that all is ok. Finally, we are always very appreciative when customers give us the opportunity to supply their next car and you should have received a 'thank you' letter from our Dealer Principal, Duncan R Chapman, which was sent to you on 7th April. We do apologise if this is not the case and we have asked Duncan Macrae to double check your address details when he speaks with you today. In the meantime, we look forward to seeing you in the York dealership again soon but please do not hesitate to contact us if you have any further queries. Kind Regards Ray Chapman Motors, York

Good Morning Mrs Hawkwood, thank you for taking the time to complete our feedback questionnaire. We are delighted you are pleased with your new Volvo V40 and that you found Duncan Macrae and the team helpful and friendly. We look forward to seeing you in the York dealership again soon but if, in the meantime you have any queries please do not hesitate to contact us. Thank you again, kind regards, Ray Chapman Motors, York

Good Morning Mr Hill, thank you for your feedback which has been discussed with the team. I understand our Aftersales Manager, Mick Talbot, has spoken with you today to clarify that your comments refer to your visit in October 2014 and not your last visit in March. We are very pleased to hear that you were completely satisfied with your last visit. We look forward to seeing you again in October for the vehicle's Annual Service but if, in the meantime, you have any queries please do not hesitate to contact us. Kind regards Ray Chapman Motors, York

Good Morning Mr Drury, thank you for your feedback which has been passed on to Dan Hall and we are delighted you are pleased with your Volvo S60. Please do not hesitate to call us if you have a specific query you would like some assistance with. Alternatively if you are travelling up from Derbyshire, please call in for a coffee and a chat, it would be lovely to see you again. Kind regards, Ray Chapman Motors, Malton

Good Morning Mrs Coots, thank you so much for your feedback which has been passed on to Barrie and the team. Your free Quality Assurance Inspection is now due - you should have received a reminder letter - so please give us a call on 01904 789789 to book it in at your convenience and we will sort out your queries. Kind Regards Ray Chapman Motors, York

Good Morning Mr Campbell, thank you very much for your feedback which is appreciated and has been passed on to Roger Ward and the team. We are delighted you are pleased with your Volvo V40 Cross Country and that you enjoyed the buying process. We look forward to seeing you in the dealership for the Annual Service but please do not hesitate to call in if you are passing. The coffee is always on! Kind Regards, Ray Chapman Motors, Malton

Good Morning Mrs More, Thank you so much for your feedback and kind words which have been passed on to Barrie. We are delighted you enjoyed your buying experience and that you are pleased with your Volvo XC60. We look forward to seeing you in June for your free Quality Assurance Inspection. In the mentime, please do not hesitate to contact us if you have any queries. Kind Regards Ray Chapman Motors, York

Good Morning Mrs Swan, Thank you for your feedback. We are so sorry there was confusion regarding your call back which resulted in you having to change your travel arrangements from Staffordshire. Unfortunately, at this end, we had overlooked your time restrictions. We are delighted, however, that you made the journey North and that you are pleased with your Volvo V40 and that you were looked after satisfactorily by Matthew in the York dealership. We hope to see you when the vehicle is due it's Annual Service but in the meantime please do not hesitate to contact us if you have any queries. Thanks again for travelling up to us. Kind Regards, Ray Chapman Motors, York