Thank you for completing our service questionnaire and for your comments. As you are aware we were also disappointed that your battery had failed at three years. We were unable to replace this under warranty as your warranty had already expired however we were able to collect your vehicle and supply and fit a new battery at cost. Our labour charges were waived. We hope that this was satisfactory and that you will have no further battery issues. In the meantime, please do not hesitate to contact us if you have any further queries.
Kind regards
Duncan R Chapman
Ray Chapman Motors, Malton
The pre-sales service I received from Ray Chapman was excellent and my sales consultant Barrie Davies was always quick to respond to my many requests: he was a pleasure to deal with.
The reason that...
Car booked in for service and MOT on 14th Jan at 10AM. When making the booking by phone I was not offered aloan car but this did not matter as I expected my car to be ready by mid afternoon and I...
Read more
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr H,
Thank you for your comments regarding your recent service visit. I must apologise for the confusion regarding your booking and I know that Mick Talbot, Aftersales Manager York, has contacted you and the matter is now resolved to your satisfaction.
Please do not hesitate to contact us if there is anything further we can help you with.
Kind regards
Ray Chapman Motors, York
Product reviews
Date of purchase: 25/01/2016
0
Share
Trusted Customer
10 years ago
Responsive, fast, fair price
Product reviews
Date of purchase: 04/01/2016
0
Share
Trusted Customer
10 years ago
They care about customers as individuals
Product reviews
Date of purchase: 04/01/2016
0
Share
Trusted Customer
10 years ago
Problem successfully rectified - thanks Howard.
Product reviews
Date of purchase: 12/01/2016
0
Share
Trusted Customer
10 years ago
First class
Product reviews
Date of purchase: 30/01/2016
0
Share
Trusted Customer
10 years ago
always helpful , and very quick to sort out my problem
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.