Very good service and inter personal skills but felt a bit confused about money, finance and final bill. Also Volvo insurance was pressured and made errors.
The service team (including the Spares Department) are always helpful and knowledgable. The Sales team are also friendly and gently try to persuade me to purchase a new car when I'm in the York...
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Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr F
Thank you very much for your kind words which have been passed on to the team at York. We would love to sell you a new Volvo V40 if you are ready to change and we are keeping a look out for you. We will be in touch! In the meantime thank you again for your business and we look forward to seeing you again soon.
Very best wishes,
Ray Chapman Motors, York
I have been a customer at Ray Chapman for over 15yrs and have never been less than extremely satisfied in all my dealings with them .
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr J
Thank you for taking the time to complete our Service questionnaire. We are very grateful for your continued loyalty and your kind words have been passed on to the team at York. We know you dislike not having the engine temperature gauge but as we have previously explained you have nothing to worry about. Should there be an issue with your vehicle you will get an engine management light warning message. As technological advances have been made with modern motor vehicles the visual temperature gauge is no longer seen as essential. Please do pop in to the dealership if would like further reassurance on this as it can be quite confusing when systems change. Our technicians will be very happy to talk to you about this over a cup of coffee!
Best wishes
Ray Chapman Motors, York
Very professional and friendly. By far the best dealer we've dealt with in Yorkshire as far as buying a car goes. Have yet to use the service department.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr M,
Thank you for taking the time to complete our Sales questionnaire and for your kind words which have been passed on to your dedicated Sales Consultant Roger Ward at Malton. We are delighted you are pleased with your new Volvo and we look forward to seeing your vehicle again in April for it's complementary Quality Assurance Inspection. We will contact you nearer the time to organise a mutually convenient time. In the meantime if you have any queries at all please do not hesitate to call Roger on 01653 693751 or if you are in the area do call to see us. The coffee is always on!
Thank you again for your business,
Kind regards
Ray Chapman Motors, Malton
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.