Always had very good service from the team at Railbookers, very helpful and keen to…
Always had very good service from the team at Railbookers, very helpful and keen to pass on there knowledge.
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Trusted Customer
Feefo Verified
12 years ago
My final payment was submitted 5 times as the rb system showed it as declined.…
My final payment was submitted 5 times as the rb system showed it as declined. If paid this would have resulted in me paying over £ 2,500 pounds and gone overdrawn. I was then told it would take...
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Railbookers Ltd
Railbookers
12 years ago
Thank you for taking the time to send us your feedback, and I am very sorry to hear about the experience that you had, and can understand how worrying it was. Unfortunately this was due to a technical fault with our payments operator, which has now been addressed.
I do hope that you enjoy your holiday to Cologne in December.
Regards
Sarah Yandell
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Trusted Customer
Feefo Verified
12 years ago
Helpful and efficient. They genuinely wanted to help create the perfect holiday for us.
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Trusted Customer
Feefo Verified
12 years ago
Booked the trip on the phone, excellent service will use railbookers again
Booked the trip on the phone, excellent service will use railbookers again
Railbookers Ltd
Railbookers
12 years ago
Thank you for taking the time to send us your feedback, and I am pleased to hear that you were happy with our service.
I hope you enjoy your holiday.
Regards
Sarah Yandell
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Trusted Customer
Feefo Verified
12 years ago
Price change not ideal
Price change not ideal
Railbookers Ltd
Railbookers
12 years ago
Thanks for taking the time to send us your feedback and I am sorry to hear that there was a price change on your holiday. If you would like to let me know more details, I would be happy to look into it.
Regards
Sarah Yandell
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Trusted Customer
Feefo Verified
12 years ago
Efficient, helpful service
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Trusted Customer
Feefo Verified
12 years ago
excellent once again-used in the summer holidays which made me use again
impessive service ,knowledge and…
excellent once again-used in the summer holidays which made me use again
impessive service ,knowledge and reliability-Christian was impressive
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Trusted Customer
Feefo Verified
12 years ago
we found staff pleasant and helpful this is only the second time we have used…
we found staff pleasant and helpful this is only the second time we have used railbookers the first time was very good this time we are taking friends so we are hoping all will be ok
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Trusted Customer
Feefo Verified
12 years ago
spoke with 2 different people at Railbookers, both were very helpful. I booked my holiday…
spoke with 2 different people at Railbookers, both were very helpful. I booked my holiday with one of them whilst on the phone deciding as we went. very good service.
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