Hello Samuel
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us,as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review, we have tried to call and left you a voice-mail.
Reference The size of the key.
Please call us to discuss this and we will do all we can to offer any advice and assistance.
Again, thank you for your feedback & sorry for any inconvenience caused.
Laura Hazzard
Customer ServiceManager