How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Mrs Anna Ferenc

Newport

1 year ago

Date of purchase: 09/07/2024

Customer Support Team

Purplebricks

1 year ago

Thank you so much for taking the time out of your day to share this and if we can ever do anything more for you, please don't hesitate to let us know.

See full customer review

Mrs Lisa Jukes

West Bromwich

1 year ago

Date of purchase: 08/07/2024

What Mrs Lisa Jukes said about Purplebricks:

Shane was very professional

Very informative polite and honest. Shane was lovely professional and made me feel at ease by reassuring me that my previous experience with showing potential viewers around my home was good and...

Read all

Customer Support Team

Purplebricks

1 year ago

Amazing! We're thrilled to hear that we could deliver such a polite and honest service and it's excellent that we could lend a hand. If you ever need anything more from us, we are always here to help you out.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 09/07/2024

Everything just runs smootused Purplebricks 3 times now

Customer Support Team

Purplebricks

1 year ago

Wonderful, we're glad that everything ran so smoothly and we truly appreciate you taking the time to get in touch. Should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/07/2024

Customer Support Team

Purplebricks

1 year ago

Thanks for the fantastic rating, it's something that we really appreciate and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 09/07/2024

Excellent service

Excellent, professional, keeping me informed every step of the way.

Customer Support Team

Purplebricks

1 year ago

Amazing! We're very happy that we could keep you so well informed as we know how helpful that can be. Thank you so much for taking the time to get in touch and share this and if you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/07/2024

Customer Support Team

Purplebricks

1 year ago

This is what we love to see! Thank you so much for taking the time to get in touch and if you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 25/05/2024

Painless

Overall very pleased and wouldn’t hesitate to recommend PB … The only slight niggle is the couple of occasions where I had emailed and left a voicemail, but had not been contacted back. Other than...

Read all

Customer Support Team

Purplebricks

1 year ago

Recommendations really do make our day so thank you very much fore sharting this. We do apologise that there were a few issues with the communication and we will be putting steps in place to put things right. We truly appreciate you taking the time to share this and if you ever need us again, please do let us know. Many thanks.

See full customer review

Mr Leslie Tyler

Kidderminster

1 year ago

Date of purchase: 08/07/2024

What Mr Leslie Tyler said about Purplebricks:

Excellent

Customer Support Team

Purplebricks

1 year ago

Fantastic! We're so happy that we could deliver such an excellent service to you and we truly appreciate you sharing your kind feedback. If we can ever do more for you again, please don't hesitate to reach out and let us know.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 08/07/2024

First class service

First class service. Felt valued and confident about the process.

Customer Support Team

Purplebricks

1 year ago

Amazing! We're thrilled that we could impress you with the first-class service that we deliver and we truly appreciate you taking the time to get in touch. If you ever need any further assistance, please do let us know.

See full customer review

Mr Tony Easingwood

Sunderland

1 year ago

Date of purchase: 08/07/2024

What Mr Tony Easingwood said about Purplebricks:

Efficient with good communication throughout the process.

Customer Support Team

Purplebricks

1 year ago

Wonderful, it's excellent that we could deliver such an efficient service to you and we truly appreciate your fantastic comments. If we can ever do anything more for you again, please don't hesitate to let us know. Many thanks.

See full customer review

Not received a review invite?

About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

Read all

0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom