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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

Displaying all 18,441 reviews

Trusted Customer

6 months ago

Date of purchase: 17/12/2024

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Miss Tessa Vincent (formerly Gall)

Inverness

7 months ago

Date of purchase: 18/12/2024

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Haley

Hull

7 months ago

Date of purchase: 04/12/2024

What Haley said about Purplebricks:

Purplebricks fell short

Unfortunately purple bricks fell short this time. They contract everything out and your details are automatically sent out to third parties even when I requested that I didn’t want their solicitor as...

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Trusted Customer

7 months ago

Date of purchase: 18/12/2024

Zero customer service or support and dreadful app system not easy to use

Melanie never replied to many messages sent - she never called me back and didn’t respond in any way so very bad customer service and support - nobody got back to me to advertise my property - a rude...

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Trusted Customer

7 months ago

Date of purchase: 16/12/2024

Would NOT recommend

Massive delays, poor communication and not listening to requests or preferences. Had a much better experience with Strike as it used to be.

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Mrs Farah Naz

7 months ago

Date of purchase: 17/12/2024

What Mrs Farah Naz said about Purplebricks:

Highly professional

Great estate agent ! They have been well since ages. Highly recommended 👌

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Mrs Linda Holland

7 months ago

Date of purchase: 17/12/2024

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Janette Sneddon

Glasgow

7 months ago

Date of purchase: 06/12/2024

What Janette Sneddon said about Purplebricks:

Cheapest isn't always the best

If you are looking for a service where you pay up front, get no service and have to chase everything yourself, then Purple Brick's is ideal for your needs. You will get there in the end but there...

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Customer Support Team

Purplebricks

7 months ago

Hi Janette, thank you very much for reaching out to us. We are really disappointed to see that you have had to chase for answers, this certainly isn't how it should be and we will ensure your feedback about it is taken on board, if you would like to discuss your experience in further detail with a member of our Customer Service Team, please do reach out using one of the options here: https://www.purplebricks.co.uk/contact-us Many thanks.

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Trusted Customer

7 months ago

Date of purchase: 28/11/2024

Absolutely fabulous. Right from the start of the process purple bricks they have gone above and beyond to push things forward without problems.

Customer Support Team

Purplebricks

7 months ago

We're delighted that we could really go that extra mile to ensure you received the very best service. Thank you so much for taking the time out of your day to share this perfect review and should you ever need any further assistance from us, we are always happy to help. Many thanks.

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Trusted Customer

7 months ago

Date of purchase: 26/10/2024

Terrible experience throughout

Apart from the valuation I found the whole experience dealing with purple bricks a nightmare trying to contact them was difficult there was no communication between the team my viewers had multiple...

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Customer Support Team

Purplebricks

7 months ago

Thank you very much for bringing your experience to our attention. It's upsetting for us to hear that you couldn't get in touch when you needed us and we will ensure your feedback about the communication is taken on board, if you would like to speak to a member of our team regarding your experience, please don't hesitate to get in touch here: https://www.purplebricks.co.uk/contact-us Many thanks.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom