Purplebricks Reviews

Amazing, we're so happy that we could deliver such a helpful service to you and we're grateful for you taking the time to share this. Thank you very much for reaching out and should you ever need us again, please don't hesitate to let us know.

Hi there, thank you very much for taking the time to provide us with some feedback on our services. We do apologise that you felt you had little control over your viewings and it's concerning to hear of the interactions with your agent, as you can imagine this isn't the service we strive for! Rest assured, your feedback has been taken on board and will be fed back internally so improvements can be made and we can avoid something like this happening in the future. Thanks again, we hope you enjoy the rest of your day.

Hi there, thanks for taking the time to review us. We're really sorry to hear of the issues you had with both your property advert and the back and forth between our teams trying to get this resolved. As you can imagine, this certainly isn't the service we strive for and we will ensure this is fed back internally so improvements with our communication can be made for future services. We can see that your property is now Sold Subject to Contract, however we will feed this back nonetheless. Thanks again for the review, it's really valuable to the improvement of our services. Many thanks.

Hi Naseem, thank you for getting in touch with us here to share your fantastic review! We're so pleased that Emma provided such excellent service and a great experience, this makes us very proud! Please rest assured, we will be sharing your kind words with our team directly so they're aware. We hope you take care!

Hi there, Anna. Thank you for taking the time to get in touch with your feedback. It's very disappointing to hear about the lack of communication you received, and that you found the service unhelpful and unprofessional. That's certainly not the standard of service we strive to provide and we will make sure that this is passed over to all of the relevant teams so that we can work to improve the service we provide. Should you wish to discuss your experience with us further, you can reach out to Customer Services at help@purplebricks.com. A member of the team will then get in touch with you as soon as possible to provide assistance. Thank you again, Anna.

Hi there, thank you very much for getting in touch and bringing this to our attention. We do apologise that this has happened to you, we have raised this with the team and have asked for you to be contacted so that this can be resolved as soon as possible. Thanks again and if there's anything more you'd like to discuss, please don't hesitate to get in touch. Many thanks.

What a wonderful review this is to receive! Thanks so much for sharing your experience with us, Barry. We're delighted that your house sold so quickly and that the service you received throughout was at a high level. Thank you once again, and take care.

Thanks so much for the 5 star rating! We're delighted to see you have had an outstanding experience with us. Thank you and take care.

Thank you for the 4 star rating! It is much appreciated. If there is anything else we can provide further assistance with, then please do get in touch with us. Many thanks.

This is the kind of feedback we love to see, Leigh! We're delighted that you felt the service you received was efficient and professional. This is the service we want all of our customers to experience. Thank you once again for sharing your thoughts, we really appreciate it. Take care.