Pure Ventilation Reviews

Hi, Thank you for taking the time to share your feedback on the Chico Exhaust Fan. We're sorry to hear that you've experienced vibration issues and that the product has not met your expectations. Excessive vibration is not typical of the fan's normal operation and can sometimes be related to installation conditions, mounting surfaces, ducting configuration, or a product fault. Before you go to the expense and effort of replacing the unit, we'd appreciate the opportunity to investigate the issue further. Please contact our customer service team https://www.pureventilation.com.au/contact-form/with your order details and any additional information about the installation, and we'll be happy to troubleshoot the problem and determine whether a warranty solution is appropriate. We look forward to assisting you.

Thank you for your review of the Luna Quiet Boost exhaust fan. We're pleased to hear you found the fan easy to install and were happy with the lighting features. We're sorry that the unit you received developed a noise issue, although we appreciate your understanding that this appears to have been an isolated case. We're glad we were able to process your return and refund promptly, and thank you for giving the product a balanced review despite the fault experienced.