Hi.
Thank you for taking the time to share your feedback, and we're sorry to hear that the product wasn't suitable for your installation needs.We understand how disappointing it can be to discover additional requirements after receiving your order. Due to the electrical nature of the products we sell, and to ensure the safety and integrity of what we ship to our customers, we are unfortunately unable to accept returns for items that have been opened, as outlined in our Returns Policy.
To help avoid situations like this, we do our best to provide detailed product specifications, installation requirements, and dimensions on each product listing. We also offer support via phone, email, and live chat before purchase and are always happy to answer questions to ensure customers are confident in their selection.
If you have any other concerns or if there's anything we can do to assist with your current setup or product options going forward, please don’t hesitate to reach out. We genuinely appreciate your feedback and hope to provide a better experience next time.
Warm regards,
The Pure Ventilation Team
