Not impressed with the aftercare.
Was just told that the flap on the new models are a little snug, and because I had put the smoker unit in the cabinet and effectively used it there was nothing that...
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Cez
ProQ Barbecues & Smokers
1 year ago
Thank you for your time on the phone yesterday. We're glad to hear that you've received the replacement base for your cabinet and that we can further resolve your issue. We understand your concern regarding the snug fit of the flap on the newer models and apologize for any inconvenience it caused. While our team has provided a voucher as a gesture of goodwill, we want to ensure you feel valued and heard. Please don’t hesitate to reach out if there’s anything more we can do to help. Thank you again for your feedback.
Product reviews
Cez
ProQ Barbecues & Smokers
1 year ago
Thank you for taking the time to speak with us on the phone, and for sharing your feedback. We’re glad to hear that you received the replacement base for your cabinet and that we could further assist in resolving the issue, as we want all of our customers to be happy with their purchases.
We’ve received positive feedback on the new model which makes us believe this may be an isolated manufacturing issue, though your experience is important to us.
Please don’t hesitate to reach out if we can do anything else to help you. Thank you again for your feedback, and we hope the replacement base improves your experience with the cabinet.
Date of purchase: 14/10/2024
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RC
R Collins
Feefo Verified
Cornwall
1 year ago
What R Collins said about ProQ Barbecues & Smokers:
Thanks for the feedback. Sorry about the mix-up with the labels—I'll pass this along to the team so we can make sure it doesn't happen again. Feel free to reach out if we can help you with anything. Happy smoking!
The service was excellent, prompt delivery spot on.
I did have one slightly buckled panel which I have put in place I don’t think it will be an issue, the packing was excellent so how it was buckled...
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Cez
ProQ Barbecues & Smokers
1 year ago
Thank you so much for your feedback, we really appreciate it. We're sorry to hear that one of the panels of your cold smoking cabinet isn't in perfect condition and arrived slightly buckled. We'll contact you shortly to see if we can help.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
