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Promo Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/promo-direct | Feefo

Displaying all 1,164 reviews

Trusted Customer

1 month ago

Date of purchase: 11/06/2025

Excellent service

Excellent

Kelly

Promo Direct

1 month ago

Thank you so much for your kind review! We're glad to hear everything went smoothly and that you're happy with the lanyards. It's always great to welcome back returning customers. We'll pass your thanks on to Mushy – they’ll be thrilled! 😊

Product reviews

Trusted Customer

1 month ago

Date of purchase: 11/06/2025

Brilliant company!

The service was exceedingly good, we received our order, which was custom designed for us, within a week of ordering! Amazing!

Kelly

Promo Direct

1 month ago

Thank you for such a fantastic review! We're so pleased your first experience with Promo Direct was a smooth and positive one. It's great to hear the custom order arrived quickly and met your expectations in both quality and price. We’re always happy to help, and we look forward to working with you again soon!

Product reviews

Trusted Customer

1 month ago

Date of purchase: 10/06/2025

Very nice bag and logo printing on it. There were some issues with the delivery, but I managed to pick up my package on foot before the event started—luckily, I had arrived a day early. The staff...

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Nathan

Leeds

1 month ago

Date of purchase: 10/06/2025

What Nathan said about Promo Direct:

Wristband Order

As mentioned staff and speed were key in what we needed. Everything was much quicker and smoother than expected.

Kelly

Promo Direct

1 month ago

Thank you for your honest and thoughtful feedback! We're really pleased to hear the ordering process was quick, smooth, and supported by our responsive team. We appreciate you highlighting the issue with the wristband print alignment — we’ll certainly pass this on to our production team to help us improve. Thanks again for your order, and we hope to work with you again soon!

Product reviews

Kelly

Promo Direct

1 month ago

Georgie Twamley

1 month ago

Date of purchase: 10/06/2025

What Georgie Twamley said about Promo Direct:

Prompt and efficient service

Kelly

Promo Direct

1 month ago

Thank you for your kind words! We're glad to hear you found our service prompt and efficient. We look forward to working with you again!

Product reviews

Trusted Customer

1 month ago

Date of purchase: 04/06/2025

Easy to order and arrived earlier than expected

It was really simple to order and the team are really helpful, with regular updates. Our lanyards also arrived earlier than expected.

Kelly

Promo Direct

1 month ago

Thank you for the great feedback! We're so pleased to hear the ordering process was simple and that your lanyards arrived ahead of schedule. It's fantastic to know you're happy with both the product and the service. We look forward to working with you again!

Product reviews

Louise Marks

London

1 month ago

Date of purchase: 09/06/2025

What Louise Marks said about Promo Direct:

Excellent service - especially Mushy always responsive to emails and excellent attention to detail

Kelly

Promo Direct

1 month ago

Thank you for the wonderful feedback! We're so pleased to hear you were happy with the service and the final product. Mushy will be thrilled to receive your shout-out – we’ll be sure to pass it on! It’s great to know the ID badges met your expectations, and we really appreciate your recommendation.

Product reviews

Trusted Customer

1 month ago

Date of purchase: 05/06/2025

Amazing service and quick delivery, really pleased

Kelly

Promo Direct

1 month ago

Thanks so much! We’re happy you’re pleased with the service and delivery. Looking forward to helping you again!

Product reviews

Trusted Customer

1 month ago

Date of purchase: 03/06/2025

Good quality products

Great customer service from both Mushy and Simon, they kept me informed from the initial ordering to the delivery of the products. Very satisfied with product quality, would use Promo Direct again.

Kelly

Promo Direct

1 month ago

Thank you for your great feedback! We’re happy you’re satisfied with the product quality and our customer service. Mushy, Simon, and the team appreciate your kind words. We look forward to working with you again!

Product reviews

Becky Franklin

Lincoln

1 month ago

Date of purchase: 03/06/2025

What Becky Franklin said about Promo Direct:

Large Lanyard Order

Both Mushy and Simon were always prompt with replying to any queries that I had from the beginning. They were very efficient in providing samples and completing a very large order. They were very...

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Kelly

Promo Direct

1 month ago

Thank you for your kind words! We’re glad Mushy and Simon could help you throughout your large order. It’s great to hear you found our communication and service helpful. We appreciate your business and look forward to working with you again!

Product reviews

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About Promo Direct

We are the UK’s leading supplier of promotional and branded products. Our solid reputation is backed by the industry’s fastest lead times and a full selection of personalisable products. Over 25+ years, our London-based team has helped hundreds of thousands of global brands reach their marketing goals with top-quality promotional products. Whatever your budget, whatever your idea, we’ll make it happen.

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0203 195 7581

Churchill House,, 120 Bunns Lane, london, Greater London, nw72as, United Kingdom

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Promo Direct Reviews

LanyardsMore reviews of this product (790)View product websiteWe have used Promo Direct a couple of years ago as they delivered a quick, efficient and helpful service. We received the Lanyards in the time stated and the quality is still as good as before. I...Read all

LanyardsMore reviews of this product (790)View product websiteThis was the first time I have used PromoDirect, although the school I work for has previously. As a 'novice' in ordering with them, they were extremely helpful and happy to speak to me and address...Read all

WristbandsMore reviews of this product (109)View product websiteFrom start to finish the transaction was very quick and easy. The staff were very responsive and it was fairly priced. The only downside for us was the printing of the wristbands was slightly off...Read all

WristbandsMore reviews of this product (109)View product website

LanyardsMore reviews of this product (790)View product websiteThese lanyards come out really well and are very easy to use.

ID Card Photos & Card HoldersMore reviews of this product (1)View product websiteVery happy with Promo Direct and a shout out to Mushy who was responsive and efficient throughout the process. The ID badges are very professional and we are very happy with the finished product ...Read all

LanyardsMore reviews of this product (790)View product website

Lanyards & CardholdersMore reviews of this product (26)View product websiteProduct very good quality, delivery efficient and great customer service from the team

lanyards/cards/wallets/ribbonsMore reviews of this product (1)View product websiteA pleasure to buy from Promo Direct. Their communication was fantastic, always ensuring that the product met my requirements.

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