We know of no CFL lamp for sale in the U.K that is not made in China. The lamp you received is not as you state a 'cheap chinese knock off'. We offer a comprehensive returns procedure for any defective item and only supply the best quality items we can. The amount of time and expense dealing with returned defective items means it is counter productive for us to offer a comprehensive returns procedure and then sell inferior products. As i understand your defective lamp was excahnged for you. I will try to contact you tomorrow to discus how you feel our returns procedure could be easier for you.
We thank you for your feedback.
progrow team.
Trusted Customer
11 years ago
If you did operate a comprehensive returns policy then it would be counter productive to sell inferior products. However on the flip side if you sell inferior products then you want a poor returns policy. It has taken me 2 phone calls and some emails and 30 mins + of my time and 8 days to get a £22 bulb replaced. You should provide a returns form with the order, that would eliminate most of the problems. Though the delivery of the new light was good I haven't tested it yet. I was never contacted to discuss returns procedure. PS You shouldn't have comments available if you don't want people to leave them,
Trusted Customer
11 years ago
Called to resolve issue and sent out new bulb quickly. Good service in the end. Would use company again
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Trusted Customer
11 years ago
Super fast delivery awesome and easy service to use
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Trusted Customer
11 years ago
Been buying from them for a number of years. They've never let me down. Pretty…
Been buying from them for a number of years. They've never let me down. Pretty much the only mail order people I buy from if I dont go local.
Progrow Ltd
Progrow
11 years ago
This makes us Happy, we're glad we're doing the right thing, Thank you for your feedback!
progrow team.
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Trusted Customer
11 years ago
fast delivery, A+ service.
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Trusted Customer
11 years ago
next day delivery,
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Trusted Customer
11 years ago
Good service all round.
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Trusted Customer
11 years ago
Great service thank you. 5*********
Great service thank you. 5*********
Progrow Ltd
Progrow
11 years ago
We're very glad to hear that thank you!
progrow team.
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Trusted Customer
11 years ago
Very quick delivery, items well packed. If only all online retailers were like this!
We retail a full range of hydroponic, indoor gardening and greenhouse supplies at competitive prices. We offer friendly informed advice on the best systems and equipment to ensure enjoyable, rewarding indoor gardening all year round.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We retail a full range of hydroponic, indoor gardening and greenhouse supplies at competitive prices. We offer friendly informed advice on the best systems and equipment to ensure enjoyable, rewarding indoor gardening all year round.
