ProDog Raw Reviews

We’re sorry to hear that your experience with our Customer Support team left you dissatisfied. We always want our customers to feel that their questions have been properly answered and that they’ve received helpful advice. From reading through the email correspondence, it appeared that you were happy with the response and advice provided, so we’re disappointed to hear that this wasn’t how you felt. Please do let us know what we could have done better, as your feedback is important to us and will help us improve the support we provide. Best wishes Team ProDog

Thank you for your reply. Please do email us at support@prodograw.com so we may resolve this for you. Best wishes Team ProDog

Hi Sasha, Thank you so much for your super 5-star feedback We’re delighted to hear that you’re so happy with both our dog food and the support you’ve received from our team. It means a lot to know that we’re getting it right for both you and your dog. Thank you for choosing ProDog Raw and for taking the time to share your lovely feedback. Best wishes Team ProDog

Hi Lisa, Thank you for your feedback. We’re delighted to hear that your dog loves the food! We completely understand your comments about deliveries during hot weather. We take the safe transit of our food very seriously and are always looking at ways we can improve our packaging and delivery process during warmer periods. If you ever have any concerns about your delivery, please email us at support@prodograw.com and we’ll be happy to help and advise. Best wishes Team ProDog

Hi Lynne, Thank you so much for your lovely feedback. We’re pleased to hear that we were able to resolve the payment issue quickly and efficiently via email. It’s also wonderful to know that you found our communication pleasant, polite and friendly. We’ll be sure to share your kind words with the team. Thank you for taking the time to leave your feedback, it’s greatly appreciated. Best wishes Team ProDog

Thank you for taking the time to share your experience, and we’re genuinely sorry that the delivery issues left you feeling this way. We completely understand how important reliable deliveries are when feeding fresh raw food, and we’re sorry that the delays caused disruption to your dog’s routine. We appreciate that having to change her food unexpectedly is not ideal. We’re also sorry to hear that you felt your concerns weren’t listened to. That certainly isn’t how we want any customer to feel, and we do value the loyalty of customers who have been with us for a long time. We will always do our best to support customers when things don’t go to plan with the delivery company, and work towards a resolution. We’re genuinely sorry that on this occasion we didn’t meet the level of service you had come to expect from us. We appreciate your previous custom and wish you and your dog all the very best. Best wishes Team ProDog