ProDog Raw Reviews

Hello Naomi, Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and understand how frustrating this must have been, especially during an already difficult time. To clarify, because our products are frozen raw food, once dispatched, they need to be delivered within 48 hours. This is why any changes to delivery dates must be made directly with us, as written in our T's and C's, so we can arrange the appropriate shipping. Unfortunately, couriers like DHL do not have the facilities to store frozen goods, which is why delays can result in spoilage, and the courier is instructed to destroy the food after this period due to it then being in a perished condition. We do include this information in our Terms and Conditions, but we take your comments on board that this could be made clearer at checkout to help prevent confusion in the future. We’re actively reviewing how we communicate this so our customers are fully informed before placing an order. We truly regret that this has been your experience and that you feel let down. We’ll continue working to improve both our service and communication, and we hope you might reconsider us in the future. Best wishes Team ProDog

Thank you for sending your five star rating for our service, raw food, treats, and supplements. The whole team appreciates your support. Please do get in contact if you have any questions. Best wishes Team ProDog

Thank you so much for your kind words. We’re delighted to hear you’re happy with the quality, packaging, and service. We do understand your concerns about cost. We’re always working hard to keep our products as affordable as possible while maintaining the high standards your pets deserve. Your support means a lot to us. Best wishes Team ProDog

Thank you for your five-star rating and kind words. We’re thrilled to know you’re happy with us and really appreciate your support. Best wishes Team ProDog

Hello Amanda, Thank you so much for your kind words. We’re so glad to hear that you found everything your dog needs and had a great experience with our customer service. We appreciate your support and look forward to helping you and your dogs again soon. Best wishes Team ProDog

Hi Emma, Thank you for sending in your five star rating on our service and also your kind comments on the Rabbit meal for your dog. If you have any questions or need support, please do contact us; we're always happy to help. Best wishes Team ProDog

Thank you so much for your kind feedback. We’re delighted to hear that you and your dogs are enjoying the variety and value of our meals, treats, and products. It’s great to know you found us online and now have even more choice than before. We really appreciate your note about the courier tracking, while that part is outside of our direct control, we completely understand how important reliable updates are. We’ll be sure to pass this on to our delivery partners so we can continue improving the service end-to-end. Thanks again for your support, we’re so pleased to be part of your dogs’ mealtimes. Best wishes Team ProDog

Thank you so much for your kind words. We are delighted our service meets your expectations, from food to service and delivery. Your support is very much appreciated. Best wishes Team ProDog

Hi Deborah, Thank you for your wonderful feedback.We’re so pleased your order arrived quickly, safely, and with a great variety of flavours for your dogs to enjoy. Your support means a lot to us. Best wishes Team ProDog

Hi Wayne, Thank you for such fantastic feedback. We’re thrilled to hear you found the website easy to use and helpful, especially for those new to raw feeding. It’s great to know your delivery arrived in perfect condition, with everything still frozen and ready to go. We’re delighted you’re impressed with the service so far and look forward to supporting you and your dogs well into the future. Best wishes Team ProDog