Premiere Suites Reviews

Thank you for taking the time to share your experience—we’re glad to hear your stay was a positive one overall. It’s great to know the suite met your needs and that our team was responsive throughout your time with us. We appreciate you noting your concern about the housekeeping visit. While scheduled service is part of our standard offering, we understand how it may have felt unexpected, and we’ll keep your feedback in mind moving forward. We hope to have the opportunity to host you again.

Thank you so much for your amazing 5-star review! We're truly honored by your kind words. It’s wonderful to hear that you felt at home and well cared for during your stay. Our team is dedicated to creating a welcoming, safe, and comfortable environment, and we're so glad that came through. We can’t wait to welcome you back again!

Thank you for your 4-star review! We're glad to hear you had a positive experience overall. If there's anything we could have done to make your stay a full 5 stars, we’d love to hear your feedback. Your input helps us improve and continue providing great service. We hope to welcome you back soon!

Thank you so much for the 5-star review! We're thrilled to hear you enjoyed the apartment and the wonderful environment. It means a lot to us to know you had a great experience, and we hope to welcome you back again soon!

Thank you for your 4-star review! We're glad you had a positive overall experience, and we appreciate your feedback about the bathroom size. While space can be limited in some layouts, we're always looking for ways to improve comfort and functionality. Your input is valuable, and we hope to welcome you back again soon!

Thank you so much for your wonderful 5-star review! We're truly grateful for your kind words and detailed feedback. It means a lot to hear that our staff made such a positive impression—from the front desk team to our housekeeping crew. We’re especially glad we could accommodate your husband's needs and help make your stay as comfortable as possible during a challenging time. It’s great to know that the apartment met your expectations and provided a welcoming home for you over the past three months. We really appreciate you choosing Premiere Suites, and we hope to welcome you back anytime you need a home away from home. Thank you again!

Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations and we appreciate the opportunity to address the concerns you raised. AC and Toilet Fan: We sincerely apologize for the inconvenience caused by the malfunctioning AC and toilet fan. During your stay, the building’s AC system was in the process of being activated—a process that, unfortunately, took longer than anticipated. As for the fan, we regret that we weren’t made aware of the issue at the time. Had we known, we would have addressed it immediately. We apologize again for any discomfort this caused. Construction Noise: We completely understand how disruptive early morning construction can be. While the work next door was outside of our control, we acknowledge that this should have been clearly communicated prior to your arrival, and we’re taking steps to ensure this kind of information is disclosed to future guests in advance. Outdated Manual: Thank you for bringing this to our attention. We’ve already started updating the guest manual to ensure all information, such as gym location, garbage disposal instructions, and other amenities, is accurate and easy to follow. Although the confusion you experienced was partly due to temporary construction-related changes, we agree that this should have been better explained. Parking Issues: We apologize for the inconvenience caused by the temporary parking situation during the construction period. While the changes were mandated by the building management and beyond our control, we’re glad to report that the issue was resolved before your departure. That said, we're sorry to hear the assigned spot was not ideal. Kitchen Supplies: We regret that some of the kitchen tools provided were not functional. Our furnished units are intended to include all necessary essentials in good working order. Had we been informed during your stay, we would have been more than happy to replace or supplement these items promptly. While we're sorry to hear that your experience led to an early departure, we truly appreciate your honest feedback. It’s vital to our ongoing improvement. Should you choose to stay with us again, we’d welcome the opportunity to provide a far better experience.

Thank you so much for your review and feedback. Our Guest's comfort is our number one priority and we will look into the quality of the sheets. For the parking, for your location it was outside and unassigned, therefore a parking pass would not have beeen required. We look forward to seeing you again soon!

Hello Victoria, good morning and thank you for your feedback. Accordingly we apologize for not knowing that you have the schedule at night before our stuff came in to your suite, this has been discussed with the management and we assure you to be more keen in sending notice as you said. Furthermore about your appreciation with everything in the suite it means a lot to us. Knowing that you are satisfied and had a fantastic experience with our suite you made us so happy and appreciated, because it is always our goal to make our clients happy during their stay in Premiere Suites.

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found the space clean and comfortable, and that our team was able to provide friendly and helpful service. We're also glad you enjoyed the location—it's definitely a great spot for exploring downtown and the Signal Hill trail on foot. We hope to welcome you back again soon for another great stay!