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Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,941 reviews

Margaret Hood

Feefo Verified

2 years ago

What Margaret Hood said about Channel Islands Direct:

Excellent service

Excellent service. They made sure my requirements were met both for the travel and hotel needs

Margery Cherry

Feefo Verified

Glasgow

2 years ago

What Margery Cherry said about Channel Islands Direct:

An excellent company

Have used Channel Islands Direct for many years. Everything is usually straightforward and all paperwork delivered on time. The only minor issue I have had is that when I try to pay with my credit...

Trusted Customer

Feefo Verified

2 years ago

Great personal service based on own experience

Fully intend to use them again and would happily recommend them

Pauline Johns

Feefo Verified

2 years ago

What Pauline Johns said about Channel Islands Direct:

Perfect help

Excellent all services covered

Raymond Turner

Feefo Verified

Haywards Heath

2 years ago

What Raymond Turner said about Channel Islands Direct:

Excellent service

Excellent website with various options. Simple to arrange with very little paper work. The whole holiday went smoothly and the choice of hotel was excellent.

Trusted Customer

Feefo Verified

2 years ago

Everything went smoothly and the booking was just as requested

Trusted Customer

Feefo Verified

2 years ago

Jersey

Brilliant service more than happy with staff facilities and communication delivered a fantastic holiday and will definitely use again

Helen Hugdell

Feefo Verified

2 years ago

What Helen Hugdell said about Channel Islands Direct:

The booking procedure was easy and the staff very friendly There should have been a rep at the airport in Jersey to coordinate the transfers to the hotel, We arrived late in the evening after a...

Joanne G

Channel Islands Direct

2 years ago

Thank you for sharing your feedback regarding your recent trip to Jersey. We would like to extend our sincere apologies for the inconvenience you encountered upon your arrival at Jersey Airport, with you transfer. Upon reviewing your booking, our records indicate that our representative Linden contacted our transfer provided, and they confirmed a delay on their end .Unfortunately, it appears you had already arranged alternative transport due to the extended wait. We understand the frustration this situation must have caused, especially after a delayed flight, and we regret any added stress it may have caused you both. Thank you for bringing this matter to our attention, please rest assured we are taking steps to address it internally to prevent such issues in the future.

John Taylor

Feefo Verified

Lancashire

2 years ago

What John Taylor said about Channel Islands Direct:

Excellent but lacking

Booking and itinerary were excellent, we didn’t hear from a Channel Island representative at all during the whole holiday. On previous Channel Island Direct holiday a representative was available...