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Channel Islands Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,206 reviews

Ray Tate

Feefo Verified

2 years ago

What Ray Tate said about Channel Islands Direct:

Friendly, helpful people.

Kenneth Warren

Feefo Verified

2 years ago

What Kenneth Warren said about Channel Islands Direct:

top stay

professional friendly and helpful thanks

Trusted Customer

Feefo Verified

2 years ago

Wait Wait Wait

The transfers you arranged to/from Moores Hotel were shoddy. The airport pick up was non existent, but your other driver took us to Hotel. The pre arranged pick up from Hotel to Sark ferry was 45...

Claire

Channel Islands Direct

2 years ago

Thank you for the feedback regarding your transfers. At the time we did contact the transfer company about the arrival transfer from the airport and they explained that regrettably there had been some confusion relating to a coach group who were at the airport the same time as you, but when the transfer company realised their error another driver was sent to collect you. We did send you an email explaining what happened and apologised for the disruption this caused. Regarding the transfer from the hotel to the port unfortunately the driver was delayed due to being held up at a previous hotel. We contacted the transfer company who called their driver he explained the situation and said he was minutes away from your hotel. We did call your mobile and left message explaining what happened and then called the hotel who said you were just getting on the coach. We regret that you encountered these issues, and having used us three time previously you will understand how important it is to us that all our suppliers provide a high level of service to our clients and we apologise that this was not the case on this occasion, but this has been addressed with the transfer company. We do hope you will reconsider using us again so we can have the opportunity to restore your faith in our products and services,.

John Sleaford

Feefo Verified

Lincoln

2 years ago

What John Sleaford said about Channel Islands Direct:

Had resolved cancelled flight although no transfer turned up in Jersey

Professional and helpful

Trusted Customer

Feefo Verified

2 years ago

Lovely return to Guernsey

Everything in the travel plan worked out as planned. La Villette was ideal for us, the position, facilities and food. We were just sorry that we couldn't take advantage of the pool which looked great...

Trusted Customer

Feefo Verified

2 years ago

Good service for booking holiday in Jersey

Effcient booking system and competitive rates.

Marilyn Buckley

Feefo Verified

Oxfordshire

2 years ago

What Marilyn Buckley said about Channel Islands Direct:

Good

As always really helpful. A bit of a job getting a cancellation of the ferry till a later date in writing, obviously it was busy but it was also very worrying for us incase times changed again....

Patricia Allen

Feefo Verified

2 years ago

What Patricia Allen said about Channel Islands Direct:

Good service and good deal.

Service was good and the price very good.

Barry Deller

Feefo Verified

2 years ago

What Barry Deller said about Channel Islands Direct:

A good service by CID to put together our preferred package.

Trusted Customer

Feefo Verified

2 years ago

A brilliant holiday

Highly recommended, very polite and communicative throughout, would definitely use again.

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