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Channel Islands Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/premier-holidays-ltd-ta-channel-islands-direct | Feefo

Displaying all 1,942 reviews

Ian Hodges

Feefo Verified

2 years ago

What Ian Hodges said about Channel Islands Direct:

Might as well booked myself and saved money

Not really seen or heard from them, We were severely delayed lost a day of our holiday due to fog but no one wanted to know the airline were useless we only had four days left which were nice but...

Trusted Customer

Feefo Verified

2 years ago

Hassle free holiday booking that went without a hitch

Trusted Customer

Feefo Verified

2 years ago

Excellent service and well thought out holiday

Well organised as regards paperwork but we thought we would get a sea view upgrade so not a good view out of the window like we had last time.

Trusted Customer

Feefo Verified

2 years ago

Good value package, shame about quality of room - not 5 star quality

- good offer for an Autumn break - room 201 at Govt House is poor quality and should not be part of package. It is not a queen room, it is more suitable for a solo traveller - we were not notified...

Linda Hooley

Feefo Verified

Accrington

2 years ago

What Linda Hooley said about Channel Islands Direct:

Excellent travel company

Always Kept me informed by email after booking and if there were any changes. Hotel de France was a good choice for our short stay. Great breakfasts and lovely indoor pool .

Eileen Kearsley

Feefo Verified

2 years ago

What Eileen Kearsley said about Channel Islands Direct:

Easy booking, great communication throughout. Seem-less taxi pick ups

Excellent service from booking to travelling.

Gary Edge

Feefo Verified

London

2 years ago

What Gary Edge said about Channel Islands Direct:

Efficient

Everything asked for arranged as requested. Never had a problem using CID for last 10 years and will continue to do so for many years to come.

Brian Passingham

Feefo Verified

2 years ago

What Brian Passingham said about Channel Islands Direct:

Excellent service throughout, will book again

Will definitely go with this group again, as everything went so smoothly, not only that the hotel was good also.

Trusted Customer

Feefo Verified

2 years ago

great hotel & staff, nice island but rip off travel firm

The hotel and in particular the staff were superb i cannot praise them enough, that said premier holidays are the weak link, initial flight times were ridiculous and the cost associated to change...

Claire

Channel Islands Direct

2 years ago

Thank you for your feedback regarding your booking you made via our website. Flights are subject to availability and if the times shown were not suitable there is an option to change them. If the alternatives are still not suitable we provide a freephone telephone number on the website where you can speak to a member of staff about the options available. Once a booking is made we also provide a live chat service on the website where again you can speak to a staff member, or alternatively the telephone number for our Customer Services and an email address. We provide information about the costs of the phone calls on our brochures. Regarding the additional costs you incurred, because you had a confirmed booking and wanted to change the return flight any costs would be passed onto you. My colleague advised you of the additional costs which you agreed to and the relevant changes were made. Thank you again for taking the time to provide us with your comments.

Trusted Customer

Feefo Verified

2 years ago

Outstanding in every way. Congratulations.

Excellent, homely, nothing too much trouble, General Manager had everything sewn up. Everyone on the staff wore a smile. Food presentation was superb.

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