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Channel Islands Direct Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,125 reviews

Trusted Customer

Feefo Verified

2 years ago

Kept up to date with changes Choice of hotel good

Jane Stevens

Feefo Verified

2 years ago

What Jane Stevens said about Channel Islands Direct:

Excellent travel

Excellent , efficient customer service both during phone conversations and via email. Kept updated and well in advance. Cannot fault them. Would be very happy to recommend them and use the company...

Rosalin Bundey

Feefo Verified

2 years ago

What Rosalin Bundey said about Channel Islands Direct:

Bad communication

Up until our departure I was impressed by the service, they sent helpful emails and seemed very efficient. However, when we arrived for our 10am flight to Jersey at 8.15am to check in our luggage, we...

Claire

Channel Islands Direct

2 years ago

Thank you for your feedback and once again we are sorry for the situation you found yourself in at the start of your holiday. Whilst I appreciate it maybe of little consolation I would like to assure you that this was an unfortunate isolated incident and this matter has been addressed internally to ensure it does not happen again. We reimbursed you the cost of the taxi you paid for and as an apology we offered you afternoon tea which as you said you declined and accepted the offer of £100. Regrettably we cannot change what happened but we hope in the future when booking your next holiday you may consider Channel Islands Direct as we would welcome the opportunity to restore your faith in our products and services.

Deborah Roberts

Feefo Verified

Sutton Surrey

2 years ago

What Deborah Roberts said about Channel Islands Direct:

Very pleased with Service provided by Channel Islands Direct

Once again was very pleased and happy with the service I received,, like that I can book the holiday/ flights/ airport transfer all at the same time knowing that everything has been organised at time...

Jeffrey Nicklin

Feefo Verified

Farnborough

2 years ago

What Jeffrey Nicklin said about Channel Islands Direct:

The conditions of the rooms, the service was very good, and staff were very polite, helpful and courteous. I hope to return next year 🫰

Karen Amos

Feefo Verified

Staffordshire

2 years ago

What Karen Amos said about Channel Islands Direct:

Easy to book, good value, highly recommend this company!

Really delighted with the service. Everything went to plan and transfers were smooth; from Jersey airport to the hotel, from hotel to the port and then from St Peter Port to our hotel and finally...

Trusted Customer

Feefo Verified

2 years ago

Excellent. Gave good support and information before travelling and in Jersey.

Trusted Customer

Feefo Verified

2 years ago

A reasonable service but not enough information given about pickup to back to airport, seems a bit ambiguous to me

Trusted Customer

Feefo Verified

2 years ago

Great Holliday wonderful hotel

Excellent service, first-rate communications. Brilliant hotel with great value

Brian Maslen

Feefo Verified

Royston

2 years ago

What Brian Maslen said about Channel Islands Direct:

Fantastic attention to detail and brilliant staff.

First class service with excellent attention to detail. My wife was unwell during the first day of our stay and the hotel staff went out of there way to make our stay perfect.

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