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PPL PRS Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ppl-prs | Feefo

Displaying all 317 reviews

Trusted Customer

7 months ago

Date of purchase: 28/10/2024

Had to phone up several times as the dates where incorrect. I had to phone up 4 consecutive times and repeat all my information each time.

Elise Limmage

PPL PRS

7 months ago

Hi, Thank you for taking the time to leave a review regarding PPLPRS's service. I do sincerely apologise the service was not as we would expect and we would like to take the opportunity to investigate some of the points raised therefore we have raised this internally with our Customer Experience Team for a review to be completed and ensure the agents involved recieve the relevant feedback and/or training needed.

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Good Service

The information was clear and concise and made the process very straightforward. Unfortunately unable to spell my name correctly!

Elise Limmage

PPL PRS

6 months ago

Hi, Thank you for taking the time to leave a review regarding PPLPRS Ltd. I do apologise that the agent you have spoken to has spelt your name incorrectly, in order to correct this please do contact out Client Services Team on 0800 0720 808 or through our online webform.

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Well handled

Far too expensive for small business but we'll handled

Elise Limmage

PPL PRS

7 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience with our New Business Team, we do have different ways of making payment in which can be found on our website or can be discussed by calling our Client Services Team. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Happy to be on board. X

So easy & Quick. Good phone experience with telephone consultant. X

Elise Limmage

PPL PRS

7 months ago

Hi, Thank you for taking the time to leave a review regarding PPLPRS! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to our New Business Team. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Steven Tennant

7 months ago

Date of purchase: 21/10/2024

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Trusted Customer

7 months ago

Date of purchase: 14/10/2024

Ok Service - but license start date not correct so i have been issued a credit note for original invoice - but no new invoice/certificate since!

Elise Limmage

PPL PRS

7 months ago

Hi, Thank you for leaving a review regarding PPLPRS Ltd. I apologise that new documents have not been issued across to you, if you have still not recieved these documents please do contact our Client Services Team and they will be more than happy to help issue these to you.

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Brilliant Service

The website is easy to navigate and very useful.

Elise Limmage

PPL PRS

7 months ago

Hi, Thank you for taking the time to leave a review! We are pleased to hear you had a positive experience when using our website and our service. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Happy with the service

Obtained quote quickly, once questions answered to be able to obtain quote. I was able to talk it through with and advisor who was very helpful, happy with the service

Elise Limmage

PPL PRS

7 months ago

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Trusted Customer

7 months ago

Date of purchase: 21/10/2024

Not fit for purpose

It felt like a total scam. Three separate enquiries for the same requirements met with 3 different costs - two vastly overpriced. We concluded that the operators must work on commission. Given they...

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Elise Limmage

PPL PRS

7 months ago

Hi , Thank you for taking the time to leave a review, we would like to take the opportunity to investigate some of the points raised within your review for future business improvements, a case has been raised with the Customer Experience Team and they will be in contact within 7 working days.

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About PPL PRS

TheMusicLicence from PPL PRS allows you to legally play music for employees or customers in your business through the radio, TV, other digital devices and live performances. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. After our business costs, all the music licence fees we collect go back to PPL and PRS for Music who then process, allocate and distribute royalties to the music creators they represent. PPL represents the rights of over 165,000 performers and recording rightsholders while PRS for Music represents the rights of over 175,000 songwriters, composers and music publishers. This ensures that the people who create music are fairly rewarded for their talent and work.

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0800 072 0808

PPL PRS Limited, Mercury Place, Leicester, Leicestershire, LE1 1QG, United Kingdom