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Plumbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/plumbs | Feefo

MB

Mr Beswick

Helsby

19 hours ago

Date of purchase: 20/02/2024

What Mr Beswick said about Plumbs:

Excellent

Tara

Plumbs

16 hours ago

Thank you for taking the time to review our service and products.

Product reviews

0

Trusted Customer

1 day ago

Date of purchase: 28/06/2024

Good

Tara

Plumbs

1 day ago

Thank you for taking the time to provide us with you review and thank you for rating our service as good.

Product reviews

0

Trusted Customer

2 days ago

Date of purchase: 10/04/2024

Very good and flexible

Tara

Plumbs

1 day ago

Thank you for taking the time to review our service and products.

Product reviews

0

Trusted Customer

3 days ago

Date of purchase: 14/03/2024

Excellent

Tara

Plumbs

2 days ago

Thank you for taking the time to review our service and products. We’re really pleased to hear how delighted you are with the service and quality of products.

Product reviews

0

MM

Ms Mokes

4 days ago

Date of purchase: 02/04/2024

What Ms Mokes said about Plumbs:

Very good,They communicated with us very well

Tara

Plumbs

2 days ago

Thank you for taking the time to provide us with your feedback on the service you have received. It’s great to hear that you have been pleased.

Product reviews

0

Trusted Customer

7 days ago

Date of purchase: 10/06/2024

help with choosing fabric was adequate but not enthusiastic arranging fitting of finished covers took some time and chasing

Tara

Plumbs

4 days ago

Thank you for taking the time to review our service and products. We’re pleased to hear that you are happy and apologise for any inconvenience caused while chasing up the production.

Trusted Customer

4 days ago

Thank you for your follow up we are very pleased with the finished product

Product reviews

0

Trusted Customer

4 days ago

Date of purchase: 22/05/2024

Excellent

Tara

Plumbs

4 days ago

Thank you for taking the time to review your recent order.

Product reviews

0

MB

Mr Bowron

8 days ago

Date of purchase: 09/05/2024

What Mr Bowron said about Plumbs:

Well fitted and good service

Tara

Plumbs

8 days ago

Thank you for your review. We're really pleased to hear that the curtains have been fitted well and that you are happy with the service and products.

Product reviews

0

Trusted Customer

29 days ago

Date of purchase: 15/05/2024

Malcolm not flexible / customer focussed, or even aware that women work. Asked for delivery first thing, agreed at 9-9.30, then phoned with traffic delay that would have been 10.30-11 so agreed to res

...

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Tara

Plumbs

28 days ago

Thank you for taking the time to review our service. We're sorry to hear that you are not happy with the service received from your Local Home Consultant and that the you have not had an enjoyable experience. We take great pride in the level of service we have to offer and can only apologise that the service has not met your expectations. Your feedback is really important to us and has been forwarded onto the Head of Sales and your Local Home Consultant, to investigate further and help us improve on our service moving forward.

Trusted Customer

11 days ago

I never received a response from Plumbs despite the issues raised and being advised that my feedback is important. It's hard to give lower than 1 star, but I am even unhappier with the service provided.

Tara

Plumbs

10 days ago

Thank you for your message with regards to your previous feedback. I wish to inform you that as per our previous response, instructions were given that the information you supplied would be passed onto the Head of Sales, as part of our internal process and our apologies were expressed. Once again, please accept our apologies that you feel your expectations have not been met and that you felt the hand shake was preformed in a dominating way.

Trusted Customer

10 days ago

My complaint was twofold: the consultant's attitude, inability to turn up, lateness and behaviour; coupled with the trebling of cost since I last used Plumbs. To restate this as merely a dominating handshake (poor snowflake me) will only make anyone reading this (especially women) aghast at such a patronising response and poor service. It seems Plumbs wants to destroy its own reputation without any help from me, but to reiterate I'm extremely dissatisfied with Plumbs and advise anyone to look elsewhere

Product reviews

Covers nice but service poor, won't use again. Also, I was replacing covers bought in May 2013 for £248, this time cost £639 & invoice suggests this was discount from £914! I'd kept details from previ

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Tara

Plumbs

28 days ago

It's great to hear that you are happy with the covers and it's upsetting to hear that due to the service received you will not recommend Plumbs. Once again, we do take reviews seriously and this will be investigated further.

Trusted Customer

11 days ago

I never received a response from Plumbs despite the issues raised and being advised that my feedback is important. It's hard to give lower than 1 star, but I am even unhappier with the service provided.

Tara

Plumbs

10 days ago

Please see previous response.

Trusted Customer

10 days ago

My complaint was twofold: the consultant's attitude, inability to turn up, lateness and behaviour; coupled with the trebling of cost since I last used Plumbs. To restate this as merely a dominating handshake (poor snowflake me) will only make anyone reading this (especially women) aghast at such a patronising response and poor service. It seems Plumbs wants to destroy its own reputation without any help from me, but to reiterate I'm extremely dissatisfied with Plumbs and advise anyone to look elsewhere

Trusted Customer

10 days ago

My complaint was twofold: the consultant's attitude, inability to turn up, lateness and behaviour; coupled with the trebling of cost since I last used Plumbs. To restate this as merely a dominating handshake (poor snowflake me) will only make anyone reading this (especially women) aghast at such a patronising response and poor service. It seems Plumbs wants to destroy its own reputation without any help from me, but to reiterate I'm extremely dissatisfied with Plumbs and advise anyone to look elsewhere.

0

Trusted Customer

11 days ago

Date of purchase: 16/05/2024

The service was exemplary and our consultant, Judy Janes, was excellent.

Tara

Plumbs

10 days ago

Thank you for your feedback. We're really pleased to hear that you have been delighted with the overall service received by the Local Home Consultant.

Product reviews

We bought loose covers for a good quality but tired sofa. Our consultant took great care with the measurements and was very knowledgeable about the product. The covers arrived as promised and are a be

...

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Tara

Plumbs

10 days ago

Than k you for supplying us with your images, we are so pleased to hear how delighted you are with the overall service and quality of products.

0

Plumbs Reviews

ReupholsteryExcellent reupholster carried out on both of settees.More reviews of this product (885)View product website

Loose CoversRepresentative arrived on time for appointments. Prompt delivery.More reviews of this product (3,769)View product website

Loose CoversAlthough it took some time once the agent came and measured up and made it up in a few days. The work was professionally executed and fitted. She was ...More reviews of this product (3,769)View product website

Loose CoversI am very pleased with my loose covers that I had madeMore reviews of this product (3,769)View product website

Loose CoversThey did a very good job and we are very pleased.Their communication with the client was very goodMore reviews of this product (3,769)View product website

Loose Coversvery satisfied with the coversMore reviews of this product (3,769)View product website

Loose CoversBeautifully made and fitted perfectlyMore reviews of this product (3,769)View product website

CurtainsWell fitted and good serviceMore reviews of this product (366)View product website

Loose CoversCovers nice but service poor, won't use again. Also, I was replacing covers bought in May 2013 for £248, this time cost £639 & invoice suggests this w...More reviews of this product (3,769)View product website

Loose CoversWe bought loose covers for a good quality but tired sofa. Our consultant took great care with the measurements and was very knowledgeable about the pr...More reviews of this product (3,769)View product website

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