Plastic Pipe Shop Reviews

Hello, Thank you for taking the time to let us know about your experience. We sincerely apologise for the delay with the arrival of your order. After looking at the DX delivery tracking information, I can confirm that this was dispatched on time from our warehouse on Thursday. The delivery company unfortunately had a delay on their side where the package was left behind at their DX delivery warehouse, therefore it was unable to go out for delivery on the Friday. Tracking then shows it was then successfully delivered on the next working day which was Monday. So, it ended up arriving 1 day late. We understand how frustrating this can be when things don’t arrive as planned, as we try really hard to get our orders to arrive as soon as possible, but we cannot offer a “Guaranteed” next day delivery service as we know that once the carrier receives the order from our warehouse, it is out with our control. To rectify this delay, we have refunded you the difference of next day shipping as we really understand how disappointed you are. If we can be of help with anything else you can contact us on 01786 472850 or contact us sales@plasticpipeshop.co.uk Kind regards, Plastic Pipe Shop Ltd

Hello, Thank you very much for taking the time to review our company. We really appreciate knowing we are getting things right for our customers. Kind regards, The team at PPS

Hello, Thank you so much for the 5 star feedback. We love to see it when our customers have a smooth online experience with us. It's also great that you are very pleased with the speedy delivery service and content with your order. We really pride ourselves on offering helpful technical advice to customers on our products, especially on our Youtube channel. We put a lot of effort into making informative videos so that we can make things easier for our customers. It's nice to know that you appreciate it! I will make sure to pass your kind words onto the rest of our team! Best regards, Bob

Hello William, Thankyou for the fantastic 5-star review. It means so much to us that you described our service as “Perfect”!!! It's an absolute pleasure to read how happy you are with your purchase at PPS. It's also really nice that you felt our staff were very helpful, so I have passed your kind feedback onto the rest of the team. We hope to see you visit our site again soon. Have a great day. Bob

Hello, Thank you for the amazing 5-star feedback you have given us. We aim to provide a high level of customer service, along speedy delivery, so it's nice you feel this has been achieved. It also means so much to us that you thought our staff were helpful, as we pride ourselves on offering helpful technical advice to customers on our products - So I have passed your lovely comments onto the rest of the team. Kind regards, Bob

Hello, Thank you for the lovely feedback you have given us! We are happy to see that you are very pleased with how smooth your purchase with PPS was. We hope to see you visit our site again soon. Best regards, Bob

Hello Fraser, Thankyou so much for the amazing 5-star review. We really appreciate reading your kind thoughts on how well your purchase went. It means so much to us that you thought our staff were very helpful. Our team will do everything we can (and that little bit extra) to help our customers get out of tough spots. We also aim to have an ample level of product availability and also stock a variety of unique items on our website to fulfil our customer's needs - so it's nice you feel that we have achieved this. Kind regards, Bob & the rest of the team at PPS

Hello Michael, We are glad to see that you are very pleased with the delivery service you received and are happy with your order. It means so much to us that you thought our service was "Brilliant", so I have passed your feedback onto the rest of the team. If we are able to help with anything else, please do not hesitate to get in touch on 01786 472850 or contact us sales@plasticpipeshop.co.uk Best Regards, Bob

Hello Karl, Thank you so much for your lovely comments and for taking the time to leave us a review. We really are pleased to hear that you received great customer service and an accurate delivery time. We are also grateful that you choose to come back and do business with us. Kind regards, The team at PPS

Hello, Thank you for the amazing feedback you have given us. We are happy to see that you are very pleased with the service you received and are content with the speedy delivery. We aim to have an ample level of product availability and also stock a variety of unique items to fulfil our customer's needs. Especially when this includes unique items that are quite difficult to source elsewhere. Kind regards, Bob