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Planet Cruise Reviews | Customer Service Reviews for https://www.feefo.com/reviews/planet-cruise | Feefo

Displaying all 13,378 reviews

Stephen Castro

1 year ago

Date of purchase: 03/04/2024

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William Bingham

liverpool

1 year ago

Date of purchase: 07/04/2024

What William Bingham said about Planet Cruise:

easy to book both on line and over the phone

Wendy was really good and helpful and i felt like i was talking to a friend. she talked me through my booking and payment and could not do enough for me, thanks Wendy.

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Roger Hunter

Aldershot

1 year ago

Date of purchase: 07/04/2024

What Roger Hunter said about Planet Cruise:

Great

Nothing is to much trouble and always sorted out would recommend

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melvyn lewis

Shrewsbury

1 year ago

Date of purchase: 02/04/2024

What melvyn lewis said about Planet Cruise:

Lack of coms ???? Terrible customer care

Not answering emails or any requests to contact me re booking of different cabin that i requested on booking form. Possibly resulting with the requested cabin being booked to another guest.

Megan Cunningham

Planet Cruise

1 year ago

Hi there, thanks for sharing your feedback with us. We are sorry to learn of the concern raised with respect to your cabin. We understand the frustration this matter may cause. Our agents are working hard to ensure all customers are assisted as swiftly as possible, and we apologise for the delay in addressing your query. Upon a review of your booking, we are pleased to see the matter has been resolved. We hope you have a wonderful cruise, and thank you for leaving a review. Kind regards

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Trusted Customer

1 year ago

Date of purchase: 01/04/2024

Booking process

Good communication at booking process, patience with many questions I asked, friendly call handlers. The test will be after booking as often travel agencies attitude changes once you have booked .The...

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Trusted Customer

1 year ago

Date of purchase: 27/03/2024

Helpful,knowledgeable human on the end of the phone. Phoned back when needed. Able to book easily and efficiently all at one time.

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Lesley Fordham

Croydon

1 year ago

Date of purchase: 20/03/2024

What Lesley Fordham said about Planet Cruise:

Staff

Brilliant staff. However, very hard to get any answer on a telephone.

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Joan Crompton

Lancashire

1 year ago

Date of purchase: 16/03/2024

What Joan Crompton said about Planet Cruise:

Helpful and friendly

This is second cruise booked with Planet. Very helpful with helpful advice

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Sandra Labey

1 year ago

Date of purchase: 13/03/2024

What Sandra Labey said about Planet Cruise:

Luke was very friendly, informative and helpful. Did his best to accommodate our request.

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Trusted Customer

1 year ago

Date of purchase: 13/03/2024

Planet cruise efficient service

Friendly and competent. Reassuring and efficient

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About Planet Cruise

Planet Cruise an award-winning, cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. Our well-travelled team excel at creating unique cruise packages tailored to your needs. Whether it is a pre-cruise hotel stay in your chosen destination, a land tour to pair with your days at sea or private flights and transfers across the world, Planet Cruise can plan it all with their personalised service and expertise. Planet Cruise is a member of both ABTA and ATOL, making us 100% financially secure. Planet Cruise are proud to be winners of numerous awards over the years, including some highly regarded travel awards.

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0800 008 7773

1 Quay Point, Northarbour Road, Portsmouth, Hampshire, PO6 3TD, United Kingdom