Dear Linda,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt let down by our communication on this occasion, especially after having had positive experiences with us previously. This isn’t the level of service we aim to provide.
We’ve taken your comments on board and shared them with the relevant teams, as we completely understand how important clear and timely communication is, especially when it comes to resolving balance queries. While we can see your account has since been updated and the outstanding amount no longer appears, we can only apologise that you didn’t receive the follow-up as promised.
We truly value your continued support and hope we’ll have the opportunity to restore your confidence in us. Most of all, we hope you have a wonderful cruise.
Kind regards
