PiggyBank Reviews

Hi, Thanks for your feedback and I'm sorry to hear you have had an issue. I can confirm if your query relates to not receiving a response whilst applying for a loan that communication is sent out via email and text in regards to the outcome of the application. Occasionally this may be filtered to your spam inbox so it is always worth checking this. If for any reason the feedback is relating to an existing loan, please contact me directly at help@piggy-bank.co.uk and I will be able to help resolve any outstanding issue you may have. Kind regards, Sam PiggyBank

Hi David, Thanks for your feedback, Please be aware at PiggyBank we value our repeat customers who decide they need further help. However as a responsible lender we will always ensure that our correct checks are carried out on each application as we want to ensure that our high levels of forbearance are maintained. We’ll always try and give you a reason or explanation of some sort at the time your loan is declined. Some of the common reasons you may get declined for a PiggyBank loan are: We ran a credit check and your credit score isn't high enough for our criteria We didn’t feel you would be able to afford the loan based on what you told us about your income and expenses We weren’t able to match up your personal details to a credit file We couldn’t match your card details to an active bank account You already have an existing PiggyBank loan that hasn’t been paid off yet If you would like to discuss your account directly please email me at help@piggy-bank.co.uk and I can look to see how I can further help. Kind regards, Sam PiggyBank

Hi Stefan, Thanks for your feedback and I'm sorry to hear you have experienced an issue whilst using PiggyBank. If you would like to email me directly at help@piggy-bank.co.uk with some more information about your query, I can look into this further and help you resolve this. I look forward to your email. Kind regards, Sam PiggyBank

Hi Stefan, Thanks for your response. I can confirm that if you pop me an email and speak to me directly we can look to get what ever issue it is resolved for you. Kind regards, Sam PiggyBank

Hi Brian, Thanks for your feed back, As a responsible lender, we conduct thorough credit and affordability checks on every new application we receive. These checks are just as thorough if someone is borrowing from us for the first time or for the fifth time. Please be aware, if a customer has previously paid back a loan on time this will improve their trust score with PiggyBank. However, for each new application, we do have to complete the relevant credit and affordability checks. If an application is unsuccessful, it would mean that at this time the individual did not meet our current responsible lending criteria. However if you do still need help in the future, you can reapply after 14 days of the date of an application being unsuccessful. If you continue to have an issue updating bank details, please call an advisor on 01202 472980. I hope this helps. Kind regards, Sam PiggyBank

Hi Brian, Thanks for your response, I can confirm that your details have been removed from our marketing preferences and you will no longer receive emails or texts. If you require any further help in the future please email me directly at help@piggy-bank.co.uk. Kind regards, Sam PiggyBank