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Your Co-op Reviews | Customer Service Reviews for https://www.feefo.com/reviews/phone-co-op | Feefo

Displaying all 3,336 reviews

Trusted Customer

1 month ago

Date of purchase: 19/04/2025

Marc

Your Co-op

1 month ago

Thank you for the feedback, We are thrilled to hear you are happy with our product. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

R Keable

London

1 month ago

Date of purchase: 20/03/2025

What R Keable said about Your Co-op:

Fibre isn't great

Friendly and helpful but we asked about full fibre over the years and they never came back to offer it. Finally a call a couple of months ago, this is 2025, revealed that fibre which has been in the...

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Product reviews

Marc

Your Co-op

1 month ago

Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience with your speeds. I will ensure that a call is scheduled in for you to discuss any issues you may still be experiencing with the tech team, Kind Regards, Marc.

Marc

Your Co-op

1 month ago

Hello, A colleague in the tech Support team has tried to call 3 times to resolve this but not been able to get in contact can you call 01608434000 Option 3 and speak to tech support to try to resolve, Thanks Marc

Mark Westmancoat

Leeds

1 month ago

Date of purchase: 18/03/2025

What Mark Westmancoat said about Your Co-op:

Disappointed Overall

Felt I was having to prompt progress with the switch rather than it all being taken care of.

Product reviews

Marc

Your Co-op

1 month ago

Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience with your wifi signal. I will ensure that a call is scheduled in for you to discuss any issues you may still be experiencing, Kind Regards, Marc.

Marc

Your Co-op

1 month ago

Hi Following your correspondence with my colleague in the technical support team, and hearing that you have resolved the issue we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.

Helen Knowles-Venters

Fife

1 month ago

Date of purchase: 05/04/2025

What Helen Knowles-Venters said about Your Co-op:

Love Fairphone 5!

My SIM never arrived but they sent me an esim really quickly. Good service.

Marc

Your Co-op

1 month ago

Thank you for the feedback Helen, We are thrilled to hear you are happy with our service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

E George

Cambridge

2 months ago

Date of purchase: 16/04/2025

What E George said about Your Co-op:

Excellent Co-op, as ever

Always great, helpful service over the phone with ethical options

Marc

Your Co-op

1 month ago

Thank you for the feedback Eithne, We are thrilled to hear you are happy with our customer service and products. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

Moyra Jean

Matlock

2 months ago

Date of purchase: 11/04/2025

What Moyra Jean said about Your Co-op:

Fairphone even better!

The SIM card arrived the following day, and then the phone soon after. Prompt and efficient service once I realised that I had to phone the Phone Coop to get it activated!

Marc

Your Co-op

1 month ago

Thank you for the feedback Moyra, We are thrilled to hear you are happy with our customer service and products. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

Nicholas Osullivan

2 months ago

Date of purchase: 16/04/2025

Marc

Your Co-op

1 month ago

Thank you for the feedback, We are thrilled to hear you are happy with our customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

Julian Bryant

Dartford

2 months ago

Date of purchase: 09/03/2025

What Julian Bryant said about Your Co-op:

People who care.

What I like about my Co-op is the honesty and integrity of their approach. Although a mistake was made during the ordering process, it was acknowledged and rectified with all good speed. They told me...

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Marc

Your Co-op

2 months ago

Thank you for the feedback, We are thrilled to hear you are happy with our services. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc

Product reviews

C O Fritz

Paignton, Devon

2 months ago

Date of purchase: 03/03/2025

What C O Fritz said about Your Co-op:

Reliable fast broadband, with mediocre WiFi range and poor customer service

The service has been abysmal. Replies to requests for help have been slow to non-existent. When we finally got a reply about extending the OWA extender range, the initial reply was in error....

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Marc

Your Co-op

2 months ago

Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience. I will ensure that a you are contacted to discuss any issues you may still be experiencing. Kind Regards, Marc.

Marc

Your Co-op

1 month ago

Hi, Further to your communication with John have you managed to resolve all the issues you were having? Marc

Product reviews

Trusted Customer

2 months ago

Date of purchase: 10/03/2025

Still waiting for troubleshooting of my connection

I'm still not connected more than three weeks after my supposed go-live date

Marc

Your Co-op

2 months ago

Hi, Following your correspondence with my colleague in the technical support team, we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.

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About Your Co-op

Your Co-op is part of The Midcounties Co-operative and are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.

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01608 434 000

Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, Warwickshire, CV34 6DA, United Kingdom

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Your Co-op Reviews

Fairphone 5More reviews of this product (132)View product website

Your Co-op UltrafastMore reviews of this product (1,814)View product websiteWe were finally able to get full fibre last month despite it being in the street for 4 years. Did this improve our internet? No. We are in central London and regularly join calls with colleagues...Read all

Your Co-op SuperfastMore reviews of this product (1,814)View product websiteThe switch was not as straightforward as it should have been. Received the router in good time but then nothing until I contacted Coop. Wifi signal is weaker than it was with plusnet router, seems to...Read all

Fairphone 5More reviews of this product (132)View product websiteFab so far. Had a 3 before. The 5 is definitely superior. Particularly notice how brilliant the camera is and the battery charging time and how long it lasts is much better.

Your Co-op Superfast PlusMore reviews of this product (1,814)View product websiteExcellent! Never disappointed with Co-op!

Fairphone 5More reviews of this product (132)View product websiteAs this was a replacement after my last Fairphone was stolen I think some features have been improved recently. It’s easy to use and seems to have good coverage. The camera is excellent too and I...Read all

Fairphone 5More reviews of this product (132)View product website

Your Co-op Superfast PlusMore reviews of this product (1,814)View product websiteI've been using Co-op Superfast Broadband for a week now, having moved from Sky. I've been pleased with the speed; no dropouts or issues like that. The modem seems to be modern, has indicators for...Read all

Your Co-op UltrafastMore reviews of this product (1,814)View product websiteThe Broadband service seems quite good, but the customer service is terrible - slow and often unhgelpful - and the W-Fi range is poorer than with our previous provider. Several weeks after...Read all

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