Thank you for the feedback,
We are thrilled to hear you are happy with our customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Excellent value and now get full 5G signal when i didn't hardly have a signal before and now im always connected
Network Coverage : Exceptional
Value : Exceptional
Marc
Your Co-op
1 year ago
Thank you for the feedback,
We are thrilled to hear you are happy with our service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
I can't say anything positive as I have not received the sim card, despite the fact it was meant to be despatched to me a week ago. I have tried calling them multiple times to say I haven't got it,...
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Network Coverage : Poor
Value : Poor
Marc
Your Co-op
1 year ago
HI Andrew, I can see you have spoken to Lottie today and a replacement sim card has been dispatched out to you. This was dispatched this morning, Kind regards Marc
Marc
Your Co-op
1 year ago
HI Andrew, Following your correspondence with Lottie , we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.
So far, so good: transfer from previous supplier was quick and painless, with good information as the process unfurled. Really pleased to be with a co-op.
Network Coverage : Exceptional
Value : Excellent
Marc
Your Co-op
1 year ago
Thank you for the feedback,
We are thrilled to hear you are happy with our customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Ordered this and gave the co-op my PAC code in December 2024. Supposed to be hearing from customer services to complete the process of switching to the co op mobile. Still waiting. SIM not arrived....
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Network Coverage : Poor
Value : Poor
Marc
Your Co-op
1 year ago
Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience with your sim, I will ensure that a call is scheduled in for you to discuss any issues you may still be experiencing, as well as allowing you to discuss how we can better your customer experience. Kind Regards, Marc.
Trusted Customer
1 year ago
Just come to my door and hand me a SIM card. You have cut off my wife's phone as well.
Marc
Your Co-op
1 year ago
Hi, I'm sorry to hear this i believe you are speaking with john on our support team and he has resolved yours and we are just waiting on a new sim for your wife. Marc
Marc
Your Co-op
1 year ago
Hi Has this all been resolved now?
Marc
Your Co-op
1 year ago
Hi, Following your correspondence with our service team, we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.
Thank you for the feedback,
We are thrilled to hear you are happy with our product. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
No signal at all at my house, EE down who they piggyback off and no reply from COOP despite my complaint. Paying for something that doesn’t work. Terrible.
Network Coverage : Poor
Value : Poor
Marc
Your Co-op
1 year ago
Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience with your signal. I will ensure that a call is scheduled in for you to discuss any issues you may still be experiencing, . Kind Regards, Marc.
Marc
Your Co-op
1 year ago
Hello Neil,
Following your correspondence with my colleague in the customer support team, we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.
Fantastic value, ethical provider and great service.
Many thanks
Network Coverage : Exceptional
Value : Exceptional
Marc
Your Co-op
1 year ago
Thank you for the feedback,
We are thrilled to hear you are happy with the Mobile service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
I’ve only just changed over to Your coop and so far so good. It was a seamless transition between networks, the people I’ve spoken to at your coop have been super friendly and helpful. I was with EE...
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Network Coverage : Excellent
Value : Exceptional
Marc
Your Co-op
1 year ago
Thank you for the feedback,
We are thrilled to hear you are happy with our service and customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
No app to check usage.
Coverage much poorer than reported. Communication with support is good. I will try another network.
Network Coverage : Substandard
Value : Good
Marc
Your Co-op
1 year ago
Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience with your signal. I will ensure that a call is scheduled in for you today to discuss any issues you may still be experiencing, as well as allowing you to discuss how we can better your customer experience. Kind Regards, Marc.
Rameen Hussain
Your Co-op
1 year ago
Hello, Following your correspondence with the provisioning team, we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Rameen
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
