Hey there,
Many thanks for rating and reviewing your service. I apologise that the SIM did not arrive as you expected. I have checked to ensure your account is closed in full.
Kind regards
Emily
Hey Jacky,
Many thanks for taking the time to rate and review your SIM bundle service. It is great to hear that you are happy with the service and price :)
Take care,
Emily
Hello Simon,
Thank you for taking the time to leave us some feedback, we appreciate it.
I can see you made an order on 14/12/2022, and our team sent you an email confirming that it had been dispatched on the same day, however we never received a notification that your sim had not arrived, so I apologise that this hasn't made it to you.
It would seem like the Royal mail strikes have effected some of our sims reaching our customers during the December period, so again, we apologise for the inconvenience.
One of our customer service team will be in contact with you shortly regarding your feedback.
Have a lovely day,
Natalie
Hello,
I am hoping now that you have activated your SIM, this will no longer be the case, and that you are receiving a good signal. I do understand this comment was made yesterday while we were discussing having a customer service agent contact you, but if you feel like your service has not improved please let me know.
Have a lovely evening,
Natalie.
Hello again!
Thankyou for leaving another review for us, you star!
I'm very glad to see that you are happy with the quality of the service, this is always great to feedback to our products team, however of course I do understand the pricing.
Our prices are set by the supplier, so we do have to follow suit! however, keep an eye out for any discounts you may be entitled to, or any special offers we have in the future.
Should you need us? were always here!
Have a lovely weekend,
Natalie.
Hello Mary,
Many thanks for taking the time to leave a review and 5-star rating for your SIM service. It is great to hear that you find the service value for money and that the network coverage is good! :)
Have a lovely day,
Emily
As I have not used this yet, I can't say what I think about its capability. But the service preceding its arrival was excellent and I hope the correct PAC number was entered on the Sim card. When I...
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Emily
Your Co-op
3 years ago
Hi there,
Thank you for your feedback. This is valuable to us as it helps us to improve our products and service. I have requested that a member of the team reach out to you regarding the PAC code :)
Have a lovely day,
Emily
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
