Artificially high data usage stats: seemingly intended to drive up charges by over-reporting data usage
Emily
Your Co-op
2 years ago
Hey Jonathan,
Many thanks for taking the time to review your SIM service. A member of our Customer Care team is due to contact you directly soon to discuss the usage.
Best wishes,
Emily
Natalie
Your Co-op
2 years ago
Good afternoon Johnathan,
I hope this message finds you well.
I have been notified by one of our customer service representatives that he's been in contact to discuss your billing with you and I hope that this has now fully resolved your feedback given above.
If you are satisfied with the result, and wish to re-rate us on this then we would really appreciate this.
Even if it is some further feedback or help needed, we are always happy to talk things through.
Have a lovely day,
Natalie
The feefo team.
Not the cheapest out there, but for the EE coverage its good value.
Network Coverage : Exceptional
Value : Excellent
Emily
Your Co-op
3 years ago
Hey Martin
Thank you for reviewing your SIM bundle. We really appreciate you taking time to leave feedback for us. It is great to have you onboard with us for this service.
Best wishes,
Emily
Hey June,
Many thanks for your feedback. I am really sorry to hear you are having trouble with your service. A member of our team has been assigned to contact you to assist you.
Take care,
Emily
Emily
Your Co-op
3 years ago
Hey June,
We have received an update from the team that they have been in contact with you regarding your review. If you are satisfied with the outcome, you have the option to re-rate the number of stars on your review. If you still need to speak with the team, please give us a call on 01608434000 or email us at yourcoophello@midcounties.coop.
Best wishes,
Emily
JD
June Diamond
3 years ago
I have phoned your team in excess of 6 times
Emily
Your Co-op
3 years ago
Hey June,
My apologies that you are still experiencing such trouble with your service. I have flagged this with our Customer Care manager. Someone will be in touch with you shortly.
Best wishes,
Emily
JD
June Diamond
3 years ago
10 days with no working phone! Nobody has contacted me.
Emily
Your Co-op
3 years ago
Hey June,
Thank you for your feedback. I am really sorry to hear you are still having trouble. Natalie from our Customer Care will be back in contact with you again this afternoon.
Best wishes,
Emily
Hey Ian,
Many thanks for your feedback. I have requested for a member of our Customer Care team to contact you directly regarding your review. Someone will be in touch with you very soon.
Best wishes,
Emily
Emily
Your Co-op
3 years ago
Hey Ian,
We have received an update from the team that they have been in contact with you regarding your review. If you are satisfied with the outcome, you have the option to re-rate the number of stars on your review. If you still need to speak with the team, please give us a call on 01608434000 or email us at yourcoophello@midcounties.coop.
Best wishes,
Your Co-op
I have bad signal says am with EE usually say my coop but signal bad but outside it’s ok
Network Coverage : Poor
Value : Good
Emily
Your Co-op
3 years ago
Hey Andrew
Many thanks for your feedback. I have requested for a member of our Customer Care team to reach out to you. They will be in contact with you shortly.
Best wishes,
Emily
Emily
Your Co-op
3 years ago
Hey Andrew,
We have received an update from the team advising that they have been in contact with you regarding your review. If you are satisfied with the outcome, you have the option to re-rate the number of stars on the review. If you still need to speak with the team, please reach out to us on 01608434000 or by email to yourcoophello@midcounties.coop.
Best wishes,
Emily
Hey there,
Many thanks for your feedback. A member of the team will be in contact with you directly ASAP.
Kind regards
Emily
Emily
Your Co-op
3 years ago
Hi there,
Many thanks for your patience. We have received notification from our team that they have been in contact with you directly regarding your review. If you are satisfied with the outcome and would like to re-rate the stars on your review, you have the option to do so. If you still need to speak with the team, please give us a call on 01608434000 or email us at yourcoophello@midcounties.coop.
Take care,
Emily
Trusted Customer
3 years ago
Seems good so far after a few glitches. The reception i was getting from O2 was becoming very patchy. This seems to be a lot better.
Emily
Your Co-op
3 years ago
Hey there,
Thank you so much for rerating the stars on your review. We very much appreciate this. If you have any further issues, please do not hesitate to contact our support team.
Best wishes,
Emily
I have not yet been able to use the new sim service so I cant rate it.
The process of transferring my mobile number to Your Coop has been terrible. I would not recommend anyone else to do this.
Emily
Your Co-op
3 years ago
Hi there,
Many thanks for rating your new SIM service. We really appreciate your feedback.
Best wishes,
Emily
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
