Great to see the coverage for your Sim is doing what it should be doing! If you ever have signal issues we would recommend checking out the area to see if theirs known issues, however we can do that for you if you're having trouble so giving us a call is also an option. Thank you for reviewing the product along with our service, we appreciate all of the time taken.
Have a lovely day,
Natalie
Your Co-op.
Hey Arnold,
Thank you for taking the time to rate and review your SIM service. If you find you come across any trouble with the service, please reach out to our Customer Care team on 01608434000 or by email to yourcoophello@midcounties.coop. The team are on hand to support you when you need it. If you find the service is as expected (or better!) and you wish to re-rate the number of stars on this review, you have the option to do so.
Best wishes,
Emily
The cost of increasing my data was minimal. Thank you Phone Coop
Network Coverage : Excellent
Value : Exceptional
Emily
Your Co-op
2 years ago
Hey there,
Thank you for your 5-star rating on your SIM service. We are so happy to hear you are satisfied with the service and cost. If you ever need any assistance, please do not hesitate to contact our Customer Care team.
Have a lovely day,
Emily
A continued 5 star review for the product too!
How very kind, we really do appreciate it!
the great thing about our bundles is theirs no fixed term contract, so if you do find you need a little more data, maybe you're travelling one month across the EU, or you just simply need a bit more data for your day to day.
You can give us a call and switch this up at any time!
Enjoy the rest of your day.
Natalie
Your Co-op
5 Stars for our bundle! Thank you very much.
Great to see that the network coverage is working great!
Have a lovely evening and take care.
Natalie,
The feefo team.
Here continues your feedback!
Thank you for doing a product review alongside your service review.
I hope the 10GB bundle has been sufficient s far! please let us know if theirs anything further you wish to discuss regarding this.
Enjoy the rest of this beautiful day!
Natalie
The Feefo team.
Hello,
Nice to see you for round two of a review.
We hope you're still enjoying your 10GB bundle and everything is running smoothly.
Thank for taking the time to fill in the service side of our Feefo. Have a lovely evening,
Natalie
I'd love to be able to use it but data and messages are both not working.
Emily
Your Co-op
3 years ago
Hey there,
Many thanks for your feedback. A member of our Customer Care team will be in contact with you shortly.
Best wishes,
Emily
Trusted Customer
2 years ago
Still not sorted, shockingly bad service.
Natalie
Your Co-op
2 years ago
Good afternoon,
My name is Natalie, and I am part of the Feefo team here at Your Co-op.
I sincerely apologise for the delay in resolution regarding porting your number over to us.
We use the EE network for our sims, and we have had portability issues from their side for a month now.
we have been trying our best to make sure this is getting resolved as quickly as possible on our side.
This is an extremely rare unforeseen circumstance which we find ourselves in, and of course we and a resolution for yourself, and our other customers effected as quickly as possible.
As I cant contact you Via your mobile, I have taken it upon myself to try and get a resolution and emailed you directly.
I do hope we can help resolve this as soon as possible and i will keep in contact with you myself so e have a flow of communication.
Take care,
Natalie.
I love the package , free roaming in Europe and off setting carbon.
Natalie
Your Co-op
2 years ago
Nice to see a part two to your review!
Thank you again for taking the time to do this, and a lovely big 5 stars!
Glad to see you are enjoying the Bundle and what is included.
Theirs something about doing just that little thing to help the environment that just makes us feel a little better about our planet and having a positive impact on it!
Have a lovely evening.
Natalie
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your Co-op Mobile & Broadband are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
