Your Co-op SIM-Only

Thank you for leaving us a further review for our product. I can see the coverage is at a 3, so if you need us to look into the signal at any point and cross reference this with your are to make sure you are getting the best signal you can with your mobile handset, please do not hesitate to contact us. Our network runs off EE, so we can have a look through the coverage page on their web portal. Take care, Natalie Your Co-op

Good Morning, Thank you for this feedback. I apologise that you are not getting fantastic signal. I have updated the SIM to be able to get 5G too, so hopefully this should improve the service for you. Kind Regards Becky

Hello, Thank you for rating our product service along with our customer service. I do hope now the service is running you are enjoying the bundle, however I do understand that WIFI calling is imperative you your day to day life. I am sorry that this is not a service we are currently supplying, I have also passed this on to our web site team to make this information more prominent when ordering our service. Enjoy your weekend, Natalie Your Co-op.

Thank you for taking the time to leave a further review for our product. Its a shame to see this has only received the one star and we would love to get to the bottom of this and find a resolution as soon as possible. One of our customer service representatives will be giving you a call *** soon as possible to have a chat with you regarding this. Have a lovely day, Natalie Your Co-op

5 stars for Network coverage and value! We appreciate giving us part two of your review for the product too. Again if you do fins yourself having any network issues do not hesitate to call, were always happy to help. Natalie Your Co-op.

Hey Michael, Thank you for your kind feedback. It is great to hear that the team were helpful when you spoke with them. We really appreciate your 5-star rating! Best wishes, Emily

Thanks for your feedback, one of our customer service team will be in touch to help resolve the issue for you.

Hey there, We have received notification from the Customer Care team that the issue should now be resolved. If you are satisfied with the outcome and would like to re-rate the number of stars on your review, you have the option to do so. If you still need to speak to the team, please reach out on 01608434000. Apologies for the delay. Best wishes, Emily

Good Morning, Thank you very much for re-rating our service! we do really appreciate it. I understand it took a little time to sort out, however seeing you had a positive experience with customer service is great! Your patience is highly valued, and thank you for sticking with us through this. If you need anything in the future we are always on hand to help. Have a lovely day, Natalie Your Co-op.

Hi Jason, I understand the 1 star review whilst we are working on a resolution. Hopefully we can turn this 1 star to a 5 star. Thank you for your feedback. We will be in contact with you shortly. Kind Regards Becky

Good morning Iain, I do believe we had a chat this morning regarding your bundle and came to a resolution for everything, We apologise for the miscommunication however I have fully rectified this, and also added a credit to your account which will cover a full months bundle for the inconvenience. You mentioned you also sent some emails we didn't reply to, however I have checked our unassigned queue and also through the tasks on your account and I do not have record of them unfortunately, so if you could check your outbox just to see which email you used to send them to us I can check the inbox fully for you so we can avoid missing these in the future. As for your data, I hope that the signal gets stronger, unfortunately with the extreme weather conditions (rain and shine) we cant control the 4G connectivity, so hopefully this will resole itself when this weather gets itself together! Thanks for all of your feedback, lets hope we can keep things turned around and you can enjoy your 10GB bundle going forward. Have a lovely day! Natalie Your Co-op

Hey Iain, I hope you are well. We have received an update from our Customer Care team that the issues reported have now been resolved. If you are satisfied with the outcome, you have the option to re-rate the number of stars on your reviews. If you still need to speak with the team, please reach out to us on 01608434000 or email us at yourcoophello@midcounties.coop. The team are on hand to support you whenever you need us. Best wishes. Emily

Hey Iain, Apologies that you have not been able to reach us. I have flagged this with the team and requested that they reach out to you ASAP. A member of the team will be in touch to support you. Best wishes, Emily

Good morning Iain, We do appreciate that you keep leaving us feedback regarding the current issues with 3G. I do understand your frustrations with this, all of our customer service team, and now our product management are trying our best to get a resolution for this issue as unfortunately you aren't the only person to be effected by this. Our supplier has an error with their system which isn't allowing some of our customers with newer sims who have ported over to us have access to 4G or 5G service. We do understand that you are unable to wait and are porting away from our services in the hopes that this will be fixed, and of course we are sad to see that this issue is leaving a bitter taste for people who came to us for ethical reasons. This situation is unfortunately out of our hands, and now being negotiated with the carrier of network, and we are keeping in contact with all of our customers who have been effected as much as we possibly can do. I know I have spoken to you, and other colleagues of mine have also informed you of the situation at hand and apologised that we have been unable to resolve this as fast as we would have hoped for you. We again will apologise for this inconvenience, and we are of course sad to see that you have had to port away. However should you need anything further please do not hesitate to contact us, we have appreciated your continued support during this. Have a good day, Natalie Your Co-op